Review Time
I went through this company to finance a purchase. After finished paying my account off in full I wanted to close my account because I did not intend on using them again. The customer support number they have is basically useless because it says looking for an agent however I have called over 30 times in the last 3 weeks and never gotten anything more than voicemail. I have left many voicemails as well as sent many emails to no avail. With the emails I get an automated response saying they are working on it but nothing more. I called Celtic bank as Tandyms website says that is who credit is issued through. However, Celtic bank informed me that they no longer do business with Tandym and have not for a long time. They also said they have no way to contact them either. Update, I just found out this company went out of business 10 months ago. There is no info available on who now owns the debts, or how to have the accounts closed.
do not use this company! made a purchase and started making my payments. they use plaid for adding your bank account. plaid is not being reported by banks as fraud so you can no longer add your bank account. i used the debit card method with tandym and they took money out of my account but did not credit it and still saying my payments are late. i try calling and email and i get nothing. i have reported this company to the BBB. i highly recommend to stay away from them!!!!
Tandym is terrible. Absolutely one of my top 3 worst experiences with a vendor. I would steer clear of using them. Not worth it. They do not answer the support email inbox, they do not answer the phone. They currently have over $300 of mine locked up and will not communicate and we are at or going on a month at this point.
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Tandym powers ecommerce brands with their own digital store card. Brands save payment processing costs and pass those savings onto loyal customers as store credit.
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