Review Time
Initially, the service was satisfactory, providing options in both English and German. However, when it came time to sign the contract for the apartment, I discovered that the price listed was €100 higher than what was advertised on the website. Additionally, I was late for the key handover due to an exam being rescheduled without notice. I sent an email two hours prior to inform them of my delay, but my message went unnoticed, and someone still arrived to collect the keys. Ultimately, I was able to hand over the keys on the same day, five hours later. The issue arose when they deducted €300 from my deposit because of my lateness, which I received 2.5 months after moving out. While I could understand a minor deduction for being late, €300 feels excessive. As a student living alone in a new country, I feel that the individuals at the service took advantage of my situation, knowing I had limited options.
At first the service was good, offering both English and German. However when I had to sign the contract for the apartment I realized that the price on the contract was 100€ more expensive than what was stated on the website. In addition, when I needed to hand over the keys I was late (I had an exam that was moved an hour later without notifying me). So I wrote an email two hours before the key handover informing that I will be late, but my email wasn't seen since someone still came to pick up the keys. In the end I was able to handover the keys on the same day, 5 hours later. The problem is that because I was late, they deducted 300€ from my deposit (which I got 2.5 months after moving out). I would have understood if some money was deducted due to my tardy, but 300€ is just too much. In addition, I am a student who is living in a new country by myself. The people working in HC24 know that, and I honestly feel like they took advantage of me, knowing that I can't do anything about this.
Do not rent the apartment at Humboldtstrasse 132, 4th floor, in Nuremberg! The landlord, Helmut Lederer, stole our entire 2-month deposit. It’s been over a year since we moved out, and he has refused to return the money, give any explanation, or even respond to dozens of emails and phone calls. The apartment was left in excellent condition. There was no damage, no justification – just silence.We went through HC24, who initially claimed they had worked with this landlord without any problems. At first, they tried to help, but after a few failed attempts, they gave up completely and left us alone to deal with a landlord who clearly has no intention of doing the right thing. This is theft, plain and simple without any justification.
HC24 WürzburgI temporarily moved to Wurzburg from Italy for work and I requested apartments for rent from HC24. The experience was extremely positive, in particular Miss Sandra Michler-Watts was really kind and helpful in finding accommodation suitable for my needs, answering with courtesy and speed to all my questions both regarding the apartment and the necessary documents. I am completely satisfied!
I had a wonderful experience using HC24 to find my apartment. The listing was exactly as shown on their website, which made the whole process much smoother. Madeleine Schmitt was incredibly helpful throughout the entire journey. She was very supportive, responsive, and quickly addressed all of our needs and concerns. I truly appreciate her assistance in making the process so seamless!
I contacted HC24 in Wiesbaden about an apartment, and they informed me it was a bit too early to secure something with one of their landlords. The demand was extremely high at that time and nothing was available. But they got back in touch with me a month later and informed me that they had a few properties within my budget, and I quickly took one of them. The first place I rented was not very good, but it was not because of HC24 or the landlord. It was because of my disability. It was my fault because I didn't go to view the property in advance. Both the landlord and the HC24 agents were supportive, and I received a return of my full deposit within a matter of weeks after completing the contract and moving out.I found a better apartment for my needs on the HC24 Wiesbaden site and moved in almost immediately. I've been here since, and I am extremely grateful. The landlady is wonderful, and the HC24 agents continue to be professional and supportive. Truthfully, I would not have been able to even stay in Germany and complete my doctoral dissertation if it weren't for this agency.
I rented a room in a shared apartment in August 2022. The room was advertised as having an area of 15m2. However, when I arrived, I measured the room and found it to be only 10m2. I contacted HC24, but they didn't respond and transferred all the responsibility to the landlord. At some point, the landlord even threatened to cancel the contract. HC24 did nothing about it.
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