Review Time
Absolutely horrible — biased, unprofessional, and judgemental. They labelled me “controlling” simply for saying, “my marriage could have been saved if we ignored external advice”, and even claimed that was “inappropriate” for court.Meanwhile, they allowed my ex to speak for ten minutes, making false claims without challenge, and completely ignored my requests to have my say.They accepted every lie my narcissistic ex put forward and shut me down at every turn.I’ve now submitted a formal complaint.
New website idea:Dedicated to those that have suffered through this highly manipulative and unprofessional outfit. Their an arm of the government but uncontrolled. When you give some people uncontrolled power they abuse it. History always repeats itself.But on the plus side as they are an arm of the government it is easier to hold them to account publicly. Just as we do on this platform. Watch this space.
If I could give zero I would. The cafcass lady from Coventry talked down to my partner and I like we were small children. We were there due to trying to get 50/50 custody of his daughter who was dirty,neglected and spent most of her days being ‘home educated’ which was on her tablet in a room by herself all day and a long list of other reasons. Her mother was very manipulative and the cafcass officer was manipulated too I’m guessing which is bizarre considering they should be trained in this. This woman from cafcas was almost at retirement age too with some awful smirk on her face it was terrible . She said in her report that we were scapegoating the child. I don’t see how you are scapegoating a child when you are treating the child as one of your own;cleaning that child who hasn’t had a bath in a week,buying that child vests ,shoes and coats because it’s cold and her mother couldn’t be asked,un knotting their hair because it hasn’t been brushed since they saw you 10 days ago and the child is constantly dirty,sad and withdrawn. It’s just crazy what these people come up with!!
I have recently obtained all of Cafcass Cymru’s internal notes via a Data Subject Access Request (ATISN 24975), and the reality is shocking. The documents prove beyond doubt that Cafcass Cymru is disorganised, biased, and professionally inadequate.Key failures in my case: • Basic errors: My daughter’s name was repeatedly written down incorrectly, and even her school was misidentified in official notes. This is not a small slip — if they cannot record basic facts accurately, how can they be trusted with life-changing recommendations? • Missing evidence: My written statement from 3 June 2025 was “lost” despite me submitting it properly and referencing it multiple times. Cafcass simply ignored it. • Exclusion from key meetings: I was not informed (or only told last-minute) about important interviews on 1 July and 7 July 2025, including when my daughter was taken out of school early without my knowledge. As a parent with shared parental responsibility, I was deliberately sidelined. • Biased reporting: Allegations made by the mother were logged and repeated without question, while my own evidence was downplayed or dismissed. Hearsay was treated as fact, and no effort was made to check accuracy. • Dragging up irrelevant history: My criminal record from 2012 — over a decade old and with no safeguarding relevance — was repeatedly brought up and used against me. This is nothing more than character assassination. • One-way process: The entire experience was a one-way street. Cafcass presented themselves as impartial, but every action showed a clear bias towards the mother and against me.This organisation should be ashamed of itself. It claims to represent children’s best interests, but what I have seen is laziness, shortcuts, and a desperate attempt to find the easy way out instead of doing the work properly. The interview notes they produced are weak, inaccurate, and in places dishonest.Cafcass Cymru is not fit for purpose. Their work is an embarrassment to the Welsh Government and to the justice system. Parents are expected to trust them, but the evidence shows they cannot be trusted.I have already escalated my case to the Public Services Ombudsman for Wales and the Children’s Commissioner for Wales, and I will continue to expose this organisation for what it is: disorganised, biased, and damaging to families.If you are unfortunate enough to deal with Cafcass, document everything, submit everything in writing, and never assume they will act fairly or competently.
Absolute disgrace.. I have never in my life received such a worse service, not once was any of my concerns listened to against my ex partner and the court went with every single lie provided by caffcass who was clearly on the side of my ex partner, men don't have a chance to be heard or listened to in court, and all I want is to have access to my child who has been kept from me. Cafcass should hang there heads in shame.
I've made several reports to the police, child services, NSPCC & told Cafcass about my ex physically abusing my daughter before she took off with her, the fact that my exes family are all on A class drugs, drink heavily all on a daily basis whilst in family homes around there children and I don't want that for my daughter, also my exes brother has been put on the SA register for abusing his exes cousins daughter who was a young child too and my ex is allowing her around him even know he's not allowed around kids, on top of that they keep bringing up my previous court cases saying I've been done for things that I've not, even as going as far to say I'm not in my daughter birth certificate to the court until I cut them off and told the court that this was a lie, I started the court case in the first place but for soem reason they've switched it on me when I've not even done anything, I'm now looking into what I can do about Cafcass and the emergency services like social services, police and NSPCC for negligence also defimation with Cafcass
One of the staff members submitted lies about me to court. She lied to the judge and twisted my words. Jodie had no interest in my son's wellbeing. She was focused on making sure the mother is ok. She ignored the childs suicide drawings. She ignored my son telling her about his mother drinking lots of wine and having a go at him. She rolled her eyes a lot during a meeting, completely dismissing the child.
Stay away from these people and try and resolve through mediation regarding shared custody. How a government organisation can be so incompetent is worrying. These people ruin families through lies and biased opinions. I was even labeled mysoginist by the cafcass officer because I said that the problems my ex was having with the children and the involvement of resilient families as a result, probably wouldnt happen if there was more of a male presence in their lives. I sought to have shared custody of the children to lessen the stress my ex was going through, and I have ended up seeing them less than what my original arrangements were. Shockingly unprofessional!! If you get given Zoe Parfitt at Merthyr Tydfill cafcass as your case officer then change her early doors if you are a man seeking shared custody of your children.
This review serves as a stark warning to any parents who are victims of domestic violence & have to deal with Cafcass and the family court. My two children still remain in the residence of the father on bail at an undisclosed address after being taken after immediately a serious assault, leaving all three of us still ongoing —victims of domestic violence—and in potential danger. She advocated for my case to simply be dismissed and no order made and recommended no fact finding was needed. I don’t know where they are and have had no contact or update on them all no for 3 years. SEEK LEGAL ADVICE AT ALL COSTS before dealing with them - I wish I had. I can’t sleep every night. This has been living hell on earth and a life sentance for me.Dismissal of domestic violence: Despite the father facing criminal charges including counts of grievous bodily harm (GBH) and actual bodily harm (ABH) at Crown Court. Caffcass proactively took action to dismiss criminal case out of the equation and reported it after a chat with the father as “boiling over”, an embarrassment for my son which she then reported back to me smugly. She only spoke to my son with the father overseeing and only once or twice.Caffcass's behaviour & conduct involved victim-blaming and mockery. She belittled the abuse and suggested it is not harmful to my children and I need to tell them about it if I have an issue with it!!! As if to mock the fact I don’t even know where they are or have their numbers anymore! She focused heavily my time in the hospital and recuperation from a traumatic assault—to imply that I was at fault for my child's alignment with their father as physically absent. All this time I was dismissed through clear non-verbal cues like eye-rolling and tutting. Furthermore, the official deliberately omitted my concerns by pointedly physically stopping writing tutting when I spoke, only then angerly writting down their own questions and things I didn't actually say. The report intensely toxic &traumatised me, it contained horrible wording about me with no evidence as fact. At this point I called women’s aid in distress who said this is commonplace for Cafcass who live in a bubble where domestic abuse and violence conveniently for their workload doesn’t exist.She said she recommended and encouraged my child to state, with the father present, that he wanted to "never see me ever again."and went a step further to suggest to my child that it could be "life changing". The report also called me an "embarrassment" due to the fact police were called by the NHS in the report. It has taken me months to recover from her visit and reading her report - I even had to take time off work. I don't think I will ever recover from this and its impacted my ability to attend Crown court as a witness.The Guardian's actions actively supported the father's abuse agenda - not my children’s right to welfare, obstructing safeguards and the facts of evidence with CPS to the court. I still have not had any contact or updates regarding my children's health and academic progress. This whole report and Cafcass visit caused me such severe trauma that I was unable to attend the subsequent family court hearing. Also the last time I was able to go, his barrister constantly aggressively approached me in the waiting area where I was alone, stating the case would be dismissed. Ultimately, based on the Guardian's report the courts took no action other than dismissing the case, citing the child's age (he was 14 when removed) apparently no order was necessary. I assume they know each other what more can I say. I believe my child's and my Human Rights were seriously breached. She denied my child’s welfare, enabling continued emotional and potential physical abuse. She even inappropriately and insensitively boasted to me about unrelated achievements including getting children to have contact with parents in prison.Cafcass has failed to act despite the clear danger of coercive and physical abuse, citing my child's age (over 14) and his having his "own voice" as a reason for inaction. This excuse appears to minimise the gravity of the violence, treating it as an inconvenient embarrassment.It is a disgrace that public taxes fund a service that lets down families so severely. Unlike the police and criminal courts, the Family Court system has no accountability or welfare processes, allowing Cafcass to support severe abuse and intimidation with the father who is remanded on bail.Conflict of Interest: I was informed that Cafcass officials are "friends" with the more aggressive solicitors, raising serious questions about whose interests are truly being served. I strongly warn others to secure legal representation when dealing with Cafcass, as their conduct in my case demonstrates they cannot be trusted.
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