Review Time
I strongly advise against using this service. After processing my payment, they stopped all communication when I requested a refund. Despite sending numerous emails, I have received no response. There is a significant lack of customer support and no accountability once they have your money. Based on my experience, this service is not trustworthy. Spare yourself the hassle and consider other options.
I bought a coat for my partner for Christmas, and while it was lovely, it was a bit short for his height. I emailed to request a refund since he didn't find anything he liked, and the representative was incredibly helpful. Even though I haven’t returned the coat yet, she assured me it would be fine. It's refreshing to see such prompt replies from customer service, and I was very pleased with the outcome.
I strongly caution others against this provider. After taking my payment, they completely stopped responding to my refund request. Despite sending multiple emails over time, I've received no replies. There is no customer support and no accountability once they have your money. Based on my experience, this provider is unreliable. Save yourself the trouble and look for alternatives.
The representative provided outstanding service and truly went above and beyond. She treated me with genuine kindness and ensured I was well taken care of throughout the process. When issues arose, she was quick to help and made sure I received a new item without any hassle. Her professionalism and care made the whole experience enjoyable. I'm very thankful for her assistance and would recommend her to anyone.
I ordered a 'cashmere' sweater online. While they were helpful with sizing inquiries, the product was far from cashmere. There was no label on the sweater, and it felt very cheap. The advertisement claimed 'free' returns, but that only applies if you live in a specific region. They informed me it would cost $40 to $50 to return it. They did offer a 15% refund and allowed me to keep the sweater. Buyer beware!
This was my first experience shopping with this provider, and I was thoroughly impressed with the customer support from the representative. I had an issue with sizing for a Christmas gift, and she went above and beyond to assist me, even checking the warehouse for the right size. She was efficient, friendly, and responsive, making the exchange process stress-free, despite a few issues on my end. I'm grateful for her help and will definitely shop here again.
I ordered multiple sets to try out. Unfortunately, they were of very poor quality. The pictures did not match the product. The owner, surprisingly based in another region, seems solely focused on profiting from low-quality items. I recommend not placing any orders!
This is not a boutique operation as they claim; it's a company based overseas. I ordered three items, but there were significant issues. One item was defective, and another was missing entirely. Despite the website claiming quick delivery, it took a month. When I raised these concerns, they offered minimal compensation for their errors. I found their response to be unsatisfactory, and now I'm unable to get my money back. A frustrating experience overall.
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