Review Time
The service has proven to be unreliable. I ordered a camera nearly three months ago and have yet to receive it. They assured me of a refund, but weeks have passed without any sign of it, and now no one is responding to my inquiries. It’s quite unusual.
The service is seriously lacking. I placed an order for a camera nearly three months ago and have yet to receive it. They mentioned a refund, but it's been weeks with no sign of it, and now I can't get any response from them. It's very strange.
I bought a used lens from this seller on an online platform. It was shipped within 24 hours from Germany and arrived in Sardinia within a week. The lens was in pristine condition and works perfectly with my camera. I am very satisfied with both the purchase and the service. Great job!
I've made five orders totaling twelve items without any issues up to now. Their prices are very competitive. If there’s a delay (which has only happened once), their support team informs you. My only concern is that the 'my orders' page doesn’t accurately show the delivery status, especially when items are shipped from different locations. You only get precise tracking after receiving an email.
I ordered a camera without any issues so far; the process was smooth and the camera functions well. However, the one-star reviews indicate that some customers faced significant challenges in getting refunds or repairs. The five-star reviews seem suspiciously automated, which raises concerns about warranty issues. Customer service responses were somewhat vague, but I still decided to place my order due to the lower prices. The camera arrived a bit damp, likely due to delivery conditions, but it was well-packaged and worked fine after drying. Overall, my experience has been decent, but the contrast between reviews is confusing.
I ordered a camera that was listed as 'in stock' and set to ship in 2-3 days. After 12 days of waiting, I requested to cancel my order and bought the same camera elsewhere, which shipped immediately. Two days later, I received notification that the camera had shipped, ignoring my cancellation request. I refused the delivery and returned the item, but it took 17 more days for them to accept the return and process the refund just before the PayPal claim deadline. My money was held for over 40 days, and customer service took a week or more to respond.
I received excellent help and service, along with great offers! I couldn’t visit the store personally, but the assistance I got via email was incredible. I look forward to receiving my products soon and hope to visit the store in person one day.
I had a fantastic experience with this seller. I ordered several photographic items, and despite placing my order right after the Christmas holidays, I was pleasantly surprised by how quickly they prepared and shipped my order. It arrived perfectly packed and just as I expected. Great job!
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