Review Time
I encountered a connection issue with my device and a magnetic cable, leading to overheating and damage. After reporting, I quickly received a response that they would investigate. They determined it was under warranty and swiftly sent a replacement. The service was friendly and efficient, with regular updates, keeping me informed throughout. In a market with many electronic accessory brands, it’s common to hear about great products but poor service. This experience gives me confidence to keep purchasing from this company, knowing they back their products and provide customer service that matches their quality.
I had a frustrating experience waiting weeks for my product to arrive, ultimately leading to a dispute. It was discovered that the product was returned for unknown reasons. Replies came with a 48-hour delay, stating they were waiting for the freight forwarder. Eventually, I lodged a claim and they responded, asking me to cancel it for a resend, which I was advised against. In the end, I received a refund.
I had an issue with my device and one of the magnetic cables that caused overheating and damage. After reporting it, I received a quick response indicating they would investigate. They found the issue was covered by warranty and promptly sent a replacement cord and tip. The service was friendly and efficient, keeping me updated throughout, so I always knew the status of my ticket. In a market full of electronic accessory companies, it’s often heard that products are great but customer service is lacking. This experience reassures me to continue purchasing from this company, knowing they stand behind their products and that their customer service is as high-quality as their merchandise.
The responsive customer service successfully updated my delivery address as requested. I purchased multiple power banks, all of which have performed excellently. They are still the only established company making graphene banks that stay cooler than lithium-ion while charging, with recharge times twice as fast as my other bank.
I own several products from this company. Each subsequent item has been less well-made. The battery I have stopped holding a charge, and customer service has been unresponsive. Email links don't work, which is very disappointing. I will not buy from them again.
I ordered one of the first batches of the power banks. Some had defects affecting their operation. After confirming mine had the issue, the company didn't just send a replacement; they worked on developing an upgraded model to resolve the problem and then sent it to me. It took some time, but I was pleased to wait for the solution.
I bought two power banks, and one stopped working within a day. After reaching out to support, I received responses indicating that their technical team was reviewing my issue. A month later, I still have not received an RMA, replacement, or refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fast, safe and best magnetic charging cables for your Apple and Android (USB-C) mobile devices from the original creators of the magnetic cable. Alongside our first graphene powerbank with the most powerful battery in the world. Charging redefined. Shipping worldwide.
weiliandahome.com
softastrd.com
web-tronic.ie
wavecase.co.uk
i-activator.com
veatelecoms.co.uk
pristinegadgetz.co.uk
qrstuff.com
tecknet.co.uk
quickline.co.uk