Review Time
I had a difficult experience with high needs dementia. My father was taken in for one day, but they requested his removal the following day. I had expressed concerns about his condition, and the manager confirmed they were aware. His assessment unit took him back quickly without allowing him to settle. I had communicated with the social worker, who also confirmed their knowledge of the situation. This was not the experience anyone hopes for.
The staff are caring and polite, especially the activity coordinator who goes above and beyond to ensure residents have a fulfilling life. She not only involves them in activities but also engages with them personally. Her warm and welcoming smile truly touches the heart.
My experience with this organization has been marked by professionalism. They considered all aspects related to my relative, including hobbies and interests. The representative I spoke with was genuinely caring. This service alleviated the stress of searching for an appropriate home, providing a list of options that was immensely helpful during a challenging time.
The individual I spoke to regarding my inquiry was very kind and understanding, providing informative and helpful assistance. The service minimized my efforts and ensured they followed up without excessive emails, offering further help if needed.
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