Review Time
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I honestly don’t even know where to begin with how bad my experience has been.
I took my car in for one simple reason: to diagnose a very loud knocking noise. Within an hour of the car being there, they had crashed it.
This is a very raw, rare car and several of the parts damaged are now obsolete and extremely difficult – if not impossible – to replace. It’s not something you can just order off the shelf. The carelessness shown is beyond frustrating.
What made an awful situation even worse was the attitude of Gemma. She was sharp, abrupt, and came across as deliberately intimidating rather than helpful. There was no empathy, no ownership, and no attempt to handle the situation professionally. When someone crashes your car within an hour of it arriving, the very least you expect is courtesy and basic decency.
They did provide a courtesy car — but even that summed up the level of competence on display. It had a flat tyre, and to top it off, it was fitted with the wrong size wheel. Completely unacceptable and frankly unsafe.
And the best part? They claimed they “couldn’t hear” the knocking noise. The really loud knocking noise. The one that was the entire reason the car went in.
An incredibly stressful and disappointing experience made far worse by poor attitude and lack of professionalism. I would not trust them with a bicycle, let alone a car.
Far from satisfactory and overly priced; I was given conflicting information. I had to pursue them for answers, and communicating with the representative was nearly impossible, as she kept interrupting and not listening. They refuse to take any responsibility for their mistakes and are quite adept at shifting blame onto the customer. The customer service is lacking, and I constantly had to follow up to understand what was happening. Their narrative changes on everything they communicate.
This was far from satisfactory and overly pricey. I received conflicting information and had to follow up multiple times. Communicating with the representative was frustrating, as she consistently interrupted and didn't listen. They refuse to take accountability for their errors and are adept at shifting blame. The customer service was lacking, and I constantly found myself chasing them for updates. Their narratives changed on everything they communicated.
I’ve relied on this service for six years, and my experience has been consistently positive. From initial assessments to servicing, the team has always been straightforward and efficient. When issues arose, they promptly arranged necessary repairs and kept me informed. I appreciate the transparency and professionalism shown in addressing my concerns. Previous work has been reasonable and well-explained. I find it hard to believe the negative feedback, as my experiences have been nothing short of excellent. If you're searching for a reliable garage, this is the one to choose.
As someone who handles their own vehicle maintenance, I occasionally need professional help. After some unsatisfactory experiences, I was fortunate to find the service. From my initial call, it was clear the representative genuinely cared about resolving my issues. She was transparent about costs and even explained potential expenses. My vehicle was ready sooner than expected and at a lower price than quoted. When I returned for a check-up, another team member was just as welcoming, providing refreshments while I waited. I received a thorough report on my vehicle's condition. This will now be my go-to service!
I strongly advise against using this garage. Despite their friendly demeanor, they are quite deceptive. I received multiple quotes for welding, starting at £120, which escalated to an outrageous £4,900. They also caused damage to my vehicle. After seeking help from a reputable welding specialist, I found the actual repair cost to be only £1,000. My negative experience compels me to share this warning.
I needed a new steering rack, which can be costly. This service offered the best price and was very accommodating. They performed a comprehensive health check without pressuring me to address additional issues immediately. The staff, especially the representative, thoroughly explained everything done and needed. I will definitely return.
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We look after your purse strings too! offering advice that will SAVE you money. We explain everything in a way thats easy to understand so you know exactly whats going on - keeping you in the driving seat!
We offer more than just scheduled servicing here at Car Friend - we cover all aspects of vehicle maintenance, just give us a call with your requirements, or drop in for a free check up if you think you have an issue - we are more than happy to take a quick look while you grab a coffee!
Free Checks,Servicing, MOT Testing, Brakes, Electricals, Engine Rebuilds, Batteries, Clutches, Accident Repairs,Tuning and Performance Upgrades, Alignment, Exhausts, Gearboxes, Light CommercialsSee more
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