Review Time
I’ve been using swapfiets already for 6 years! And I’m very happy. Good bikes, I feel more safe regarding my bike being stolen and it’s súper easy to fix and swap my bike. Good Job!
I got a new bike because the lock on my previous bike was broken, the employee didn’t even ask me if the height of the saddle was okay and the handle was extremely low compared to the saddle, so i had to come back. On top of that the front wheel was making sound so i went back for the new bike. When i got the new bike, they said our technician will be done in 5minutes. While i was biking in rain, my handle suddenly twisted to the left and felt the break was loose. I immediately went back and the employee said the handle was super loose and this is very dangerous and they should’ve checked it before they gave it to me, and same goes for the break. I was happy with swapfiets for the past 6 months but now im just disappointed
Dear Swapfiets team,I would like to share some feedback regarding my recent experience in one of your stores.I have been a customer for two years, renting bikes with Swapfiets, and I have always had a good experience until yesterday. I went to change my regular bike for an electric one, expecting it to be a positive and smooth experience.Unfortunately, I felt uncomfortable with the way I was treated by the staff member who assisted me. Because I do not speak Dutch, I felt judged and treated differently, as if I had done something wrong. The attitude felt cold and dismissive, which made the situation very unpleasant.I also did not understand why so much personal information was requested, when my identity could easily be verified through my ID and my account history, showing that I have been a loyal customer for two years without any issues.This should have been a positive experience, but instead I left feeling disappointed and unwelcome, as if coming to the store had been a mistake.I am sharing this not to create conflict, but because I believe in good customer service and respectful treatment for all customers, regardless of language.Thank you for taking the time to read my feedback.Kind regards,Lujan Geis
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Swapfiets is 's werelds eerste ‘bicycle as a service’ bedrijf. Opgericht in 2014 in Nederland, groeide de scale-up snel uit tot een van de meest toonaangevende leveranciers van micromobiliteit in Europa met sinds september 2020 meer dan 220.000 leden in Nederland, Duitsland, België, Denemarken, Frankrijk en Italië. Het concept van Swapfiets is vrij eenvoudig: voor een maandelijks vast bedrag hebben Swapfiets-leden altijd een werkende fiets. En zijn er onverhoopt problemen, dan wordt de tweewieler binnen 48 uur gerepareerd of direct vervangen zonder extra kosten. Swapfiets is in Nederland beschikbaar in meer dan 25 steden.See more
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