Name: carlinkitcarplay.com
Telephone: 000000000
Rating: 4.9

Henry Yeung Guest

I had an excellent experience with the Carlinkit support team, specifically with Coco. I was having

I had an excellent experience with the Carlinkit support team, specifically with Coco.

I was having a persistent issue with my SLM62 AI box after a firmware update—a QR code for activation wouldn't disappear, even though the CarKit app showed the device as 'already activated.' Coco was very responsive and persistent in helping me. When the initial troubleshooting step didn't resolve the problem, she immediately had their engineers remotely activate my box.

After their intervention, the QR code disappeared, and the device is now working perfectly. Thank you, Coco, for your great assistance and dedication to resolving my problem quickly!

Date of experience: Dec 05, 2025

JM Guest

2 months ago

Outstanding post-purchase support

I had a fantastic experience with the support team, particularly with a representative. I faced a recurring issue with my device after a firmware update—a QR code for activation wouldn't go away, despite the app indicating the device was 'already activated.' The representative was very responsive and determined to assist me. When the first troubleshooting step didn't work, she quickly arranged for their engineers to activate my device remotely. After their intervention, the QR code vanished, and the device is functioning perfectly now. Thank you for your exceptional help and commitment to resolving my issue swiftly!

Date of experience: Dec 05, 2025

NetmarGamer63 Guest

2 months ago

Quick resolution after initial challenges

After facing some initial issues with my device that I couldn't get to work, I quickly found success after reaching out to support, who assisted me promptly. A big thank you to the representative!

Date of experience: Dec 04, 2025

KC38 Guest

3 months ago

Timely and effective issue resolution

A representative assisted me and guided me to a solution for my issue. Thank you for the help.

Date of experience: Nov 25, 2025

Wadsworth Clark Guest

3 months ago

Great support for my device issue

I had trouble with my device, and the support I received was excellent and successful, thanks to the representative.

Date of experience: Nov 24, 2025

Woodrow B. Guest

3 months ago

Great products, but software needs improvement

The products are outstanding; however, the software could use some enhancement. Many users, including myself, have encountered bugs and other issues. The customer service team is extremely helpful, and I sincerely appreciate the representative for her support in addressing all my concerns.

Date of experience: Nov 21, 2025

Nena Adams Guest

3 months ago

Disappointing product experience

I purchased a device in 2023. They certainly know how to entice customers, but after nearly three years, the device has only degraded from completely ineffective to mediocre. I've reported specific issues multiple times. Initially, they provided some workarounds and had me adjust various settings. Now, the device has stopped receiving updates, and many bugs remain unresolved. They don't even respond to emails anymore. Great job on customer service. Thanks! Awaiting a reply to my last email.

Date of experience: Nov 21, 2025

May Guest

3 months ago

Excellent support

Very good support. Quick to respond to any inquiries and also swift in providing solutions.

Date of experience: Nov 21, 2025

Jon Guest

3 months ago

Fantastic service!

I received a prompt response to my inquiry. It was straight to the point without unnecessary questions, which is often the case. It helped immediately!