Review Time
I had placed an order from this company in November 2025 and it is now April 2026 and I still haven’t received the clothes I had ordered.I had sent Dm’s on Tiktok and Instagram and even on the owners personal Instagram and I still haven’t gotten any information back on my order.The set cost nearly £100 and that’s not cheap for a pierce of clothing in this economy.The design of the set is pretty basic and I can probably find the same design elsewhere.Please save your money and buy else where.It seems like the only give good customer service to influencers.I am so upset.I have begged for a refund multiple times but they refuse to communicate.I just want my money back honestly.I tried to do a charge back however,they lied to the bank and said they had sent out my order when they hadn’t.I didn’t even receive a tracking number.
I had placed an order from this company in November 2025 and it is now April 2026 and I still haven’t received the clothes I had ordered.I had sent Dm’s on Tiktok and Instagram and even on the owners personal Instagram and I still haven’t gotten any information back on my order.The set cost nearly £100 and that’s not cheap for a pierce of clothing in this economy.The design of the set is pretty basic and I can probably find the same design elsewhere.Please save your money and buy else where.It seems like the only give good customer service to influencers.I am so upset.I have begged for a refund multiple times but they refuse to communicate.I just want my money back honestly.I tried to do a charge back however,they lied to the bank and said they had sent out my order when they hadn’t.I didn’t even receive a tracking number.
For a per order took wayyyyy too longOrdered it in October Black Friday sale it March 2026 and it’s only just been posted out to me (still haven’t got it) least the seller could have done is send it via next day delivery considering how long it has taken…..
I recently ordered a two-piece set from Cas Collection and unfortunately had a disappointing experience.Delivery took over a week and I had to chase them myself for tracking information before it was sent. When the item arrived, the trousers were extremely long. Their bio states “tall girl friendly,” which I understood to mean suitable for tall girls, not exclusively designed for them. However, the length was so excessive that they are unwearable for someone who is 5’1 without major tailoring, which would change the design of the trousers.When I contacted customer service, I was told they don’t offer refunds, only exchanges or store credit. This isn’t very helpful if the brand’s sizing doesn’t suit you in the first place. I was also told that some petite customers just get the trousers tailored, but tailoring costs extra and alters the original fit.Overall, the communication, sizing clarity, and return policy were disappointing. Cute set, but definitely not short-girl friendly. I would only recommend this brand if you are tall or prepared to pay for alterations.
Shipped very quickly, I think they shipped same day I ordered!!! Which was helpful as I was very excited about the purchase. Think it came in a good couple days earlier than it was expected. The overall experience buying was good however the items don’t fit, I’m normally a M/L in most clothes. I have a M in yagi tracksuit for reference (note this one has a stretch) but I noted the sizing recommendations on the site said this has no stretch so I decided I’d order XL instead just to be on the safe side and get it tailored if it’s too baggy however! It’s veryyy tight and not comfortable due to the material!!ONE THING I WILL SAY IS ITS TALL GIRL FRIENDLY!!! The major thing I was worried about is that trousers and arms never fit me nicely as I’m very tall (6ft.1) and the trousers acc went down passed my ankles almost all the way to the floor! Good enough for me as it didn’t have that weird swinging look! Never the less it’s too tight and can’t move in it well Unfortunately they don’t do refunds only store credit or exchanges are accepted which won’t work for me if the biggest size doesn’t fit which isn’t ideal. I think the quality of the material didn’t feel worth the actual price?(got mine on sale) Which was a bit disappointing especially considering they don’t offer refunds :/ BUT the clothes designs are very cute and the brand seems very well organised would just love to see more accurate sizing!
Claim your business profile now and gain access to all features and respond to customer reviews.
Cas Collection is a London based womenswear brand which focuses on clothes that elevate sculpt and accentuate women's bodies.
At Cas Collection, we make it imperative for women to feel sexy in the clothes we make, every single Cas Collection item has been crafted to empower, attract and elevate your confidence, your wardrobe and your style.
We have shown that we want all women to feel sexy and included into our clothing, by the extensive size range from XXS-XXL. Welcome, Cas GurlSee more
