Review Time
Extremely dissatisfied and upset. I made a one-time purchase for a small item, and after a few months, I found out that I had been enrolled in a monthly membership fee of 189 kr without my explicit knowledge or consent. The membership details were not clearly communicated during the checkout process. The support team denied my request for a refund.
I read reviews after buying softlan and I was angry that i didn’t read it before etc. but my package came very good packed excellent quality and i really hope that i will buy again because is worth it.Also customer support answered my questions next day even though some people saying no support answer. Thank you Bazta I will be regular customer
I placed an order thinking I was buying a product at a discounted price. Only later did I discover that a paid membership was activated automatically. The information about the subscription was not clearly presented at checkout and there was no separate, explicit choice to opt out.When I contacted customer service, they refused a refund and simply stated that I had “accepted” the membership. This feels misleading and poorly designed, and it completely broke my trust.I would not have placed the order if it had been clear that it involved a recurring monthly fee. As a result, I will not be ordering from this company again.
This has to be one of the worst company to order fragrance from, not only do they sign you up to a membership and take money out of your account as soon as you purchase, the package came dirty and the corner of the box was destroyed. I paid for delivery shipping and it wasn’t even delivered to my home address.
I ve made a order on 25.12.2025 and to this day I still didnt receive my package, I sent them 3 mail messages already, no response, I dont know how can you treat your clients like that. If nothing will change in 2 days Im about to take some serious steps I may even call a lawyer because I wont let anybody treat me like that.
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