Review Time
amazing team staff really care about th child’s needs and lucy was who i worked with she was thorough and really helped me understand and advised me also the best she could.
We have been waiting almost two years for my daughter to be assessed. They misplaced the original paperwork twice, which they claim caused the delays. They mentioned that a doctor's letter could expedite the assessment due to her serious struggles, but the letter was dismissed. Now they are asking for a police report to potentially speed things up. It feels like they aren’t genuinely interested in helping young people. Communication is poor; I have to reach out repeatedly only to be brushed off. It seems they only care if you can afford private services. Very disappointed with the support provided.
We have been waiting for almost two years for my daughter to receive an assessment. The original paperwork has been misplaced twice, which seems to be the main reason for the delay. They mentioned that if a doctor provided a letter, it could expedite the process due to her severe struggles and the potential danger she poses to herself and others. However, once the letter was sent, it was disregarded. Now, they are requesting a police report to possibly accelerate the assessment. It feels like they are not genuinely concerned about helping young people. I often have to reach out to them, only to be brushed off. It appears they are more focused on those who can afford private services. I am very disappointed with this support.
Steer clear of this service; they have ignored our emails and lost referral forms issued by doctors. They also misplaced our paperwork when they finally reached out. They assured us they would support us, but that turned out to be false. We were sent from one caseworker to another with no consistent contact person, leaving us feeling forgotten. I reached out to the director requesting our daughter be removed from their system to seek help elsewhere, but received no response. The entire ordeal lasted three years! A second assessment was conducted at school due to their indecision, yet we were never consulted. When the results finally came in, they were negative despite supporting documentation from the school and NHS. They claimed our daughter has no issues, which contradicts the visible struggles we witness daily. This report lacked empathy, was hurtful, and offered no recommendations for support. When we inquired about autism evaluations, they only mentioned autism without considering other aspects. The only one suffering is our daughter, and we had to return to the doctors for further help. We were never given the choice to select another service, and had we known, we would have avoided this one entirely. This company shows no compassion, only incompetence and waste of resources. We asked for a call to discuss our concerns, but they claimed they tried to reach us without success. I felt compelled to leave an honest review.
The service has been fantastic from start to finish! The staff were friendly and welcoming, and my daughter left her first assessment excited to return. One staff member, in particular, was especially pleasant. I had multiple assessments without my daughter, and she was very friendly and calming. I had emotional moments during the call, and she was incredibly patient and accommodating. She was thorough and ensured I was satisfied with everything. She took the time to explain my daughter's diagnosis in detail and followed up with additional information and support. Overall, a wonderful experience!
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