castlecommunitybank.co.uk

4.6
4.6 Based on 20 reviews

Things work a little differently at Castle Community Bank. We’re a credit union dedicated to bringing people an alternative home for their savings and loans. We don’t have mysterious shareholders. Instead, we’re owned and run by our members, creating a sh...

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Average Rating

4.6

/
5

20 Reviews

5 Star
86%
4 Star
5%
3 Star
0%
2 Star
5%
1 Star
5%

All Reviews

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Review Time

Tony Gray
Excellent service you won't be disappointed. Apply for a loan and with in few seconds I was expected

Excellent service you won't be disappointed. Apply for a loan and with in few seconds I was expected and the months payments are great. If your looking for a loan give this company a go. Best thing I did

5
Date of experience: Apr 18, 2026
Margaret Clift
Unable to withdraw funds

I needed to withdraw funds from my Castle Community Fund Savings account. There is no way online to withdraw funds, so I completed the withdraw funds web form on 6 April. I received no auto-response saying the request has been logged, so on 7 April I emailed. I received no response to that or subsequent emails (to info@ or complaints@). I therefore tried to call. After two days of trying I got through on 13 April. I was advised I needed to update my nominated account. I immediately actioned this and asked for this to be acknowledged. I got no acknowledgment or notification that this had been received. I therefore called again and spoke to a helpful advisor who looked and told me the email had been received and updated the account and actioned the withdrawal request. I asked for confirmation by email, which she sent confirming the funds would be in my account in two working days. This was on 14 April. It is now 18 April and no funds have been received. This is supposed to be an instant access account but now, 12 days in, I still cannot access my savings. This has created a great deal of anxiety. Castle community bank have not acknowledged my complaint. I note from the MSE Forum I am not alone in this experience, so would caution anyone who is considering opening a savings account with them to search online and read the accounts people have shared.

1
Date of experience: Apr 18, 2026
Winifried Lasalle
Interest rates way to high

Interest rates way to high. Please avoid at all cost.

2
Date of experience: Mar 01, 2026
Gregory Hiles
No hassle not pushing for more business

No hassle not pushing for more business

5
Date of experience: Jan 19, 2026
Nicola Barker
Great reliable and fast

Great reliable and fast

5
Date of experience: Jan 19, 2026
Tony Gray
Excellent service you won't be…

Excellent service you won't be disappointed. Apply for a loan and with in few seconds I was expected and the months payments are great. If your looking for a loan give this company a go. Best thing I did

5
Date of experience: Jan 18, 2026
Christine
Very quick access and no hidden…

Very quick access and no hidden interests or fines.

5
Date of experience: Jan 16, 2026
Steven
Requested

No fuss, clear communication.

5
Date of experience: Jan 15, 2026
Kelly Stapleton
Fantastic

Really positive about this company, helped when I needed it

5
Date of experience: Jan 15, 2026
S pugh
Excellent service

So easy to apply, decision within minutes,

5
Date of experience: Jan 14, 2026

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Business Details

  • Things work a little differently at Castle Community Bank. We’re a credit union dedicated to bringing people an alternative home for their savings and loans. We don’t have mysterious shareholders. Instead, we’re owned and run by our members, creating a shared financial community across the UK, which is accessible to everyone.

  • email info@castlecommunitybank.co.uk
  • call 01314665006
  • language https://castlecommunitybank.co.uk

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