celcius.com.au

1.1
1.1 Based on 195 reviews

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Average Rating

1.1

/
5

195 Reviews

5 Star
2%
4 Star
1%
3 Star
2%
2 Star
2%
1 Star
95%

All Reviews

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Celia Brooks
Terrible experience with this service

If I could give this service zero stars, I would. Items were ordered over six weeks ago, and no tracking information was provided. The order confirmation was completely blank. I have followed up several times, but the support team was unhelpful and refused to process a refund, insisting that the products were on their way, even though they clearly weren't. My requests to cancel the order and get my money back were ignored. I have now escalated this issue with my bank, as this service refuses to refund my money. I strongly advise against using this service!

1
Date of experience: Dec 10, 2025
Kalla Kelly
Disappointing Experience with the Service

After filing a dispute with my bank, the package was eventually sent. The bank dispute was resolved, and payment for the goods was completed. However, weeks later, I received an email from the service asking me to close the dispute and make payment within 72 hours to avoid debt recovery fees! This company is quick to take your money but slow to respond or deliver what you have paid for (if you even receive the delivery), yet they are eager to contact you for funds they aren't entitled to. I recommend avoiding this business to spare yourself the trouble. Consider taking your business elsewhere!

1
Date of experience: Dec 09, 2025
AkaniarKun79
Fraudulent site

Fraudulent site, my order has not been received and they do not respond to emails, you get an automated response with no follow up. Do not buy.

1
Date of experience: Oct 07, 2025
Do not buy from here

I have waited over 5 weeks for a hair toner. Contacted them and got no response. Contacted again and was told it should be here last week. Still no order. I wish I had seen these reviews before I ordered. Will be trying to get my money back

1
Date of experience: Oct 07, 2025
gregory1533
Celcius Beauty is a complete scam

Celcius Beauty is a complete scam. They have no intention of ever shipping products. Their communication and customer service are appalling, with repeated emails ignored or brushed off.I wish I had read the reviews before ordering, because it seems everyone else is experiencing the same issue, money taken, no products sent. This is outright fraudulent business conduct.I have disputed the payment.

1
Date of experience: Sep 18, 2025
SP46
Scam company

Scam company, do not buy from them!

1
Date of experience: Sep 09, 2025
Lisa
Total Scam

Total Scam, bought products 31/8, sent e-mails asking for updates, no response, just terrible!!

1
Date of experience: Aug 31, 2025
Scam, fraudulent business – avoid at all costs!

Celcius Beauty is a complete scam. They have no intention of ever shipping products, never issue refunds, and instead try to trap customers with unwanted store credits. Their communication and customer service are appalling, with repeated emails ignored or brushed off.I wish I had read the reviews before ordering, because it seems everyone else is experiencing the same issue, money taken, no products sent, no refunds provided. This is outright fraudulent business conduct.I have submitted a formal complaint to the ACCC and also initiated a chargeback with my bank to recover my money.For those wanting to take action, the business details are:ABN: 70 160 268 839Owner: Joseph Forni (South Australia)Avoid this business at all costs. Do not trust them.

1
Date of experience: Aug 25, 2025
Nina S
Product not received, request for refund ignored

Product ordered 30/06, never received. Slow response ro emails. Following request for refund, supplier promised the product would be received within a week. A month and several emails later: still no product and no refund. Reported to ACCC, trying to claim money back via my bank. Shonky business!

1
Date of experience: Aug 17, 2025
Parastoo Bahrami
Don’t buy from them

Don’t buy from them! Scammer! I ordered products 2 weeks ago and hasn’t arrived! Scammer!!

1
Date of experience: Aug 05, 2025

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