Review Time
I bought 2 gift cards directly from the company to give as gifts. Unable to use either card as
Your eGift cannot be
viewed at this time Sorry, we cannot process your request at this time. Error EGIFT_VDE1_502 has occurred. Please contact the retailer from which you purchased this gift card and
reference error code EGIFT_VDET_502.
I have been unable to get SpaFinder to send replacement cards.
I bought 2 gift cards directly from the company to give as gifts. Unable to use either card as Your eGift cannot beviewed at this time Sorry, we cannot process your request at this time. Error EGIFT_VDE1_502 has occurred. Please contact the retailer from which you purchased this gift card andreference error code EGIFT_VDET_502.I have been unable to get SpaFinder to send replacement cards.
Never used this company before, but had fraudulent charges for .46 .86 and .72 cents. Currently doing an investigation and it points in the direction that someone from the company is putting holds on my card to see if it works, and eventually would use the card for larger purchases. This company should be shut down.
Have ordered spafinder gift cards a couple of times and never had an issue using them My most recent order included gift cards that were never activated before they sent them to me and that was when the fun began Tried using them at a spa - spa told me they were never activated at Spafinder.com When I contacted them by phone, I was sent overseas to a call center that transferred the call to many departments without resolution - each dept claiming it was another department that needed to handle the matter Then tried email and it only got worse...do yourself a favor - pick a spa and pay with a credit card Don't buy gift cards from an organiztion like Spafinder.com - companies like these are just not worth doing business with
After trying to contact Spafinder customer service I've concluded that this business is basically a scam. I looked online to see who takes the gift card so I could go for a massage - there were only 3 locations listed and one of them was showing they are closed down, one of the others said you have to receive chiropractic service along with the massage! I can't really say on the 3rd place yet - only got voicemail so let's see if I get a return call. Anyhow the customer service for Spafinder sucks - I could only communicate with someone via chat and the chat box was horrible - it's so far down on the screen you can't really see what your typing until you hit the send button. HORRIBLE SERVICE ALL AROUND. BEWARE!
I recently had a family member pass and we found old gift certificates for spa finder in her belongings( it was a Christmas present from years ago). I went to the website to see if it was still valid, and realized they don’t even issue gift certificates anymore. In a long shot I reached out to see if the certificates were still valid. The team was extremely helpful. They have truly gone out of their way to try and accommodate me and to reissue the certificates into the format they use now. I can’t thank the team enough for the kindness and helpfulness.
I received 2 giftcards for my birthday and when I went to use them 1 card came back that it was already used (it was my first massage in years and I received the giftcard months earlier). I then ordered a giftcard for my boss and it was never sent. I tried reaching out to customer service a couple of times and never got a response. They have multiple customer service phone #s and so figuring out which one is the right one is not easy. If you don't have the card # you have google "SpaFinder customer service #" otherwise they only option is to fill out a form they never look at. I would NOT recommmend
Never again. Bought it at Costco when they had it as a sale item before Christmas. Went to use at one of their locations and it DIDNT WORK. Called Spa finders today to find out what happened and how to retrieve it. Carlos told me they have nothing to do with Costco! This is FROM SPAFINDER! Don't waste your money. More hassle than what it's worth.
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