Review Time
I was about to give up on securing a loan when Paul reached out to me. He carefully considered every detail of our situation, reviewed my wife’s and my credit thoroughly, and guided us through a smooth and efficient process that ultimately got our loan funded. Paul’s years of experience really showed—he made everything feel simple and stress-free. Thank you, Paul! You’re awesome!
Excellent service from certified rate and especially Keith V Morton has done an outstanding job in getting the refinance to our house for good rate. He helped and guided us every step in getting the loan closed and get a good refinance rate. I did not have any communication gap during this process with Keith. He answered all my questions during this process.Thank you Keith for making the process go smoother and easier.
Five stars is not enough to truly describe what we experienced with CR(Certified Rate) from start to finish. We received two other rate quotes from Loan Depot and our credit union. My credit union experience was disappointing. The Loan Depot representative was very pushy and condescending. This being our first experience with the whole refi process, we had so many questions. Greg and his staff at CR were so knowledgeable and patient in answering all our questions. What really caused us to lean toward Certified Rate over Loan Depot was their transparency with everything and non pressure approach. But more importantly, they made us feel like they had our best interest at heart, not their wallet. I've had several conversations with Greg after our loan closed about other potential purchases and for information purposes on out of state buying opportunities. He's given me great insight as if he was in my shoes. I feel like we've made a friend for life. Now you might be thinking, not overly concerned about the customer service, you just want the best rate. We got both with CR! Loan Depot rate offer was slightly lower, but CR matched with no questions asked. I don't believe you'll encounter more professional, knowledgeable and honest people in the lending space than with Certified Rate. So blessed to have find CR.
Certified Rate did an excellent job on my refinance! They are professional, clear, honest, and expedient. I would never use another company now that I’ve experienced such wonderful treatment. Greg really knows what he’s doing, and his team is great as well. They are fantastic all around. Top notch!
Paul and Pam are great to work with. Always available, answer questions directly and openly and overall provide an excellent service and stay above many others who I have contacted for refinancing several properties. Finished my second refi with them and recommend them highly.
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