Review Time
AVOID. AVOID. AVOID. 0 stars. After being with their overpriced service for a year THEY REFUSE TO ISSUE AN ACCURATE NO CLAIMS SUMMARY. After calling over 8 times to resolve this matter, I kept being shunted off with incorrect documents and promises of follow ups that never happened.
It may be easy to sign up but you gain no value and they're more that twice as expensive than anyone else.
Every time I phoned they increased the premium and provided no real service or support during the year. Trying to leave their service has been painful, stressful and expensive and still hasn't been concluded.
I welcome their response to this review in the hopes some closure can happen.
I have been waiting over 3 hours for roadside assistance for a burst tyre.Still no show despite being told it would be 90 mins max.Saturday morning at 7am.No traffic anywhere so no excuses.Still sitting in my car in the cold after 3h 15mins.
I should have stayed with Aviva!!!
I was initially thrilled with the significant savings, but it turned into a nightmare when I was stopped for driving without insurance! There was a problem with one payment, but I missed the single email notifying me that the payment wasn’t processed, as well as the email indicating that my policy was canceled. If I hadn’t been pulled over, I would have remained unaware that I was driving uninsured! The cost of these "savings" was steep. I had previously heard a similar story from someone who had returned home, but I thought he must have made a mistake. I never expected it would happen to me. Thankfully, we were both fortunate enough to secure insurance again after the cancellation. It was extremely expensive for him, and he had to go through a broker. The service I received was just a little more than another option. I wouldn’t consider that other option again; it’s terrifying to be in a situation where you’re uninsured and unaware! No savings are worth this kind of risk. Other companies typically follow up to ensure the policy remains active and that the premium isn’t lost.
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OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland.
We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!
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