Review Time
Hi. I placed an order on the 22th of February, haven't received it yet after almost 1 month. They are not even replying to messages. Very disappointed. Looks like lost money.
I placed an order 2026-02-22 for 600€ on an item that says ”2 pcs in stock” and ”shipped within 3 / 4 workdays”After 5 days it only says ”CCC” on the order and i message to ask what this means then they reply:”Good morning, please note that we have ordered the product from our supplier and expect it to arrive in stock within the next week, after which we will prepare and ship your order. Thank you, Ceruti Ltd.Then i reply:”In your site it says:”Shipped within 3 / 4 workdays2 pcs (In Stock)”But that is not correct then? I ordered from you because it says you have it in stock and it will be shipped quick because i need it.”Then they reply:”Good morning. I would like to inform you that there has been a delay on the part of the supplier in sending us the spare part you ordered. I can assure you that it will be sent to your address by the end of this week. Thank you. Ceruti Ltd.”2026-03-02 there is an update that says ”N - ARCESE” wich i think mean my product is on the way2026-03-06 i am asking for the tracking number. - no reply2026-03-10 i am asking again for the tracking number both through my account and on message on WhatsApp- no reply2026-03-11 i tried to call on WhatsApp and another listed phone number - no reply. I wonder what is happening??I will update here if there are any updates2026-03-12 my item was delivered, but still no reply from Ceruti.
I am trying to contact them for 5 days .. on emails.. on whatsapp.. on website messages.. NOTHING. Payed hundred of Euros and they don't even bother to give you an simple answer with an estimative delivery period. I will change my review when you will assist your customers and not treating them like robots! update: after a month still not a word from them. Order number: LDMPZWJRH
I ordered two mower belts online from this shop for 90 euros, it said four days for postage. Two months later I still don't have the parts or a refund, or indeed a response to my emails. I was given a tracking number which I think isn't real as it shows the parts still haven't left Italy (I'm in France). I would advise never to buy from this company as there's a good chance you will not get your parts, a response or a refund. Disgraceful!
I made an order for a small Husqvarna part and paid 25,5€ shipment to Spain.The courier in Spain was not able to successfully contact me to make the delivery. Then, Sonia from Ceruti reached out via email asking if I would like the product to be retuned, to which I answered that I would still like to receive the product in the address provided.Two days later, they write me another email stating that the product has been returned and that I need to pay an extra 25€ to get it shipped back. Also I cannot get the full return for the product.They returned the product against my indications and they ask the customer for extra payment to cover for their errors, and in very bad manners. If you can avoid this shop if would save you from a headache, don’t buy here
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Ceruti Center è una delle maggiori aziende di ricambi e macchine da giardino in Italia. Forniamo ricambi e materiali di consumo all'industria del Giardinaggio e Agricoltura al pubblico in generale e alle imprese di qualunque tipo.
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