Review Time
I had all of my windows replaced by Champion. I ordered them in August 2024. The initial install was in November 2024 but some windows arrived broken or the wrong size and the the instal of those took place early this year. Two of the large windows, one in the bedroom and one in the dining room, have been tweaked, had balancers replaced and frames replaced and they still do not operate meaning those two rooms are still in limbo with the furnishings moved away and sheets hanging over them. They are double hung and they can only be partially opened or closed and only with EXTREME effort. I have contacted the local office, the regional manager and the main office trying to get someone out here to discuss options but I can't get anyone from the company to respond. This was a very expensive project and lack of communication and failure of the company to follow-up and make good on their product has spurred me to warn others of the company. The windows that work are great but having two major windows that don't operate is unacceptable. Proceed with caution if you are considering windows from Champion.
This company has several communication issues. First I had an appt for my door to be measured at 10 am. On the day of the appointment, I received a text at 930 and an email that my appt was now between Noon and 4pm. I decided I would run some errands and when went to leave the contractor was here at 10:00 to measure the door as originally scheduled. I told him that they had notified me of the change but they Never told him. He didn't remove the trim from around the door to measure properly because when the installer showed up months later with the new door and after removing the trim around the door and rechecking, he told me that the door he brought was too short. I had told and showed the salesman that the door I was replacing had extra trim inside the opening and the salesman assurred me that the new door would eliminate this, but the door that was incorrectly measured would still require this extra trim because the saleman Never mentioned this to the representative who took the measurements. The installer apologized and remeasured the door correctly and I had to wait sever weeks for Champion to remake my door and take another day off from work and of course they don't offer any form of compensation to their customers for their own mistakes, just Sorry for the inconvenience. The door was Finally installed yesterday and thankfully I had the same installer who had remeasured the door correctly and he did a Great job. Today I received both a text and an email informing me that my door had been received by my local office and I would soon be contacted to schedule an installation appointment, remember this is After my door had already been installed. I called four different phone numbers to speak to someone and after holding for almost 30 min, I left my call back number. Then coincidently I received an email asking me how I liked my experience with Champion, and that I should leave a review. These doors are not cheap, mine was $15,000, but with the measuring mistakes and the costs of sending the installer here twice with his truck (85 miles away) I can now see why their prices are much higher than local home improvement stores including the cost of installation. My neighbors really like my new front door but agreed that a company this big should have better communication with their customers and their reps should know how to measure correctly the first time.
I have reached out to Champion for windows as a homeowner since 2020. Ive had more than 20 windows ordered and installed. In late 2024 I moved into a new home and decided to go with the brand I knew and trusted. I scheduled Champion to replace 10 windows and the experience has been amazing. The order was confirmed by Quality Control team and the customer service team has been fantastic with communicating order status. I was notified on Wednesday the windows arrived. I scheduled the installation and met the lead Mr Johnston who reviewed the order and confirmed the location of each window. Remeasurements were done and I blinked and all my windows were installed. The efficiency and quality and attention to detail and clean up was outstanding!!! Thank you Champion for another amazing home upgrade Ill cherish for a lifetime!!
I have reached out to Champion for windows as a homeowner since 2020. Ive had more than 20 windows ordered and installed. In late 2024 I moved into a new home and decided to go with the brand I knew and trusted. I scheduled Champion to replace 10 windows and the experience has been amazing. The order was confirmed by Quality Control team and the customer service team has been fantastic with communicating order status. I was notified on Wednesday the windows arrived. I scheduled the installation and met the lead Mr Johnston who reviewed the order and confirmed the location of each window. Remeasurements were done and I blinked and all my windows were installed. The efficiency and quality and attention to detail and clean up was outstanding!!! Thank you Champion for another amazing home upgrade Ill cherish for a lifetime!!
If I could give zero stars, I would. This has been the absolute worst experience I’ve ever had with a home service company. My window replacement was covered under my home warranty due to a simple crack, yet it took over two years and at least five failed attempts—and they still never fixed it.Some of their many mistakes: • Ordered the wrong size glass twice. • Provided sashes in the wrong color. • Showed up with just the glass (after all that). • Never called back or kept me updated, sometimes going months with no communication. • Even closed my ticket without telling me, twice!After wasting dozens of hours of my personal time, they finally admitted the whole window needed to be replaced—but suddenly, that wasn’t covered under the warranty. Two years of frustration for nothing.This company is incompetent, unorganized, and has terrible customer service. If you value your time and sanity, stay far away.
If I could give zero stars, I would. This has been the absolute worst experience I’ve ever had with a home service company. My window replacement was covered under my home warranty due to a simple crack, yet it took over two years and at least five failed attempts—and they still never fixed it.Some of their many mistakes: • Ordered the wrong size glass twice. • Provided sashes in the wrong color. • Showed up with just the glass (after all that). • Never called back or kept me updated, sometimes going months with no communication. • Even closed my ticket without telling me, twice!After wasting dozens of hours of my personal time, they finally admitted the whole window needed to be replaced—but suddenly, that wasn’t covered under the warranty. Two years of frustration for nothing.This company is incompetent, unorganized, and has terrible customer service. If you value your time and sanity, stay far away.
Scheduled an appointment 2 weeks a go and the rep. never called or showed up. They had the nerve to send a survey on how the rep. performed. He performed terribly because he did not call or show up for the appointment after me and my wife set aside time in our day to meet. Our time is valuable too.
Scheduled an appointment 2 weeks a go and the rep. never called or showed up. They had the nerve to send a survey on how the rep. performed. He performed terribly because he did not call or show up for the appointment after me and my wife set aside time in our day to meet. Our time is valuable too.
14 months with huge gaps and holes in our home and excuses lies no show appointments. Bbb complaints and now the ROC is telling them to fix it do their again lying saying things are in the contract that aren’t and that they can’t get ahold of us! Lies. It’s the worst company in the universe run!
14 months with huge gaps and holes in our home and excuses lies no show appointments. Bbb complaints and now the ROC is telling them to fix it do their again lying saying things are in the contract that aren’t and that they can’t get ahold of us! Lies. It’s the worst company in the universe run!
Claim your business profile now and gain access to all features and respond to customer reviews.
With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
easymixconcrete.com
www.paramountestimating.com
apsdoubleglazing.com.au
bellhomes.com
dpf-pro.co.uk
summitpeptides.com
tannerbolt.com
aosmith.com
glsrsolutions.co.uk
armeg.com