Review Time
The sales rep was great and very helpful, which made the experience start off well. Unfortunately, everything after that went downhill. The installation took much longer to even begin than what was promised. Then, a piece of siding fell off over two months ago.Customer support was responsive at first and said someone would come out soon, but it’s now been over two months with no repair and no response to my follow-up inquiries. Meanwhile, water from recent snowstorms has been getting behind the siding through the missing area and into my garage, which raises real concerns about potential damage.Based on this experience, I would not recommend Champion Windows and Siding.
BUYER BEWARE. I purchased a sunroom from Champion 3 years ago. My warranty was for 15 years per my contract. I called for service on 12/11/25 and now it is 2/16/26 and no one has contacted me for service. I have talked to 4 different people at Champion with no results. At this point they have no service on their products. I assume I will have to take legal action at this time. The windows are sagging after 3 years; I can only assume the windows where not installed properly.
Rep texted prior to appt-asked if all decision makers would be present as they have deals that are only good day of. I explained that I wasn't keen on that strategy and maybe cancel appt. He proceeded to tell me"if that's the kind of deal you want, you should be shopping at Home Depot or Lowe's...I mean I'm just putting that on the table". Maybe not a very professional response. I rescheduled appt (requested different rep). They were supposed to show up 11/05 at 6pm. Nobody showed up, nobody called or texted. I texted them, no response. Texted again, no response. If I can't even get a professional rep to come out, I have to assume that's reflective of company culture - high pressure sales, not customer centric.
They installed the wrong doors tried to deny it they leaked. They ruined my drywall then they installed another set of doors they leak do not use this company. They use subcontractors and do bad work. The whole process was a nightmare, and still as as we have not had final inspection.
It's been 4 months now on a warranty claim to replace a window sash that failed. Warranties are great if the company offering them backs them up in a timely manner. I've chased and chased Champion and to date, still have no idea if the window sash has been produced or where it is.
Corporate info about local Champion didn't synch, was told I could drop off my screen door to be fixed. No one was there door was locked, it was 3:30 and it was supposed to be open to 5.Update: corporate customer service reached out and apologized. The office should have times posted. If they are closed at 3pm makes extremely difficult for the working person. I was off work and was the only way I could drop off 2 days later.
We started working with Champion in May of 2025. We ordered several windows and doors. After 2 different measurement appointments we made it to installation day for our windows. 4 of the windows were the wrong size. 2 of them where not up to code. We were assured this issue would be addressed. After a third measurement appointment. We were told that when our windows were installed no caulk was put around the outside to seal them. We were told that issue would be addressed as well. It is now September. We still do not have our doors from the original order. The 4 windows that were wrong have not been replaced. The framing on the outside of the windows remains uncaulked allowing water in around the sides. I have attempted to reach out to champion repeatedly with little to no success. Communication with our local team has been almost non-existent. Working with champion has been a mistake and I would advise others to look elsewhere.
STAY AWAY: A $10k+ Lesson in Amateurism and Deceit1 star because you can’t give ZEROIf you are looking for professional "black windows," do not buy from Champion. My experience, which began on July 23, 2025, has been a six-month masterclass in poor craftsmanship, logistical failure, and utter disrespect for the customer.The "Premium" Black Window ScamI was very explicit during the sales process: I wanted a true black exterior. I paid extra for this "upgrade." What I received was an embarrassment.• The "Spray-Paint" Finish: These aren't manufactured black; they appear to be white windows haphazardly sprayed black. Upon delivery, the frames were covered in scratches with white plastic peeking through. There was even black paint overspray on the glass.• White Channels: Champion fails to disclose that the sliding channels remain stark white. From the street, you see a black frame with a cheap white stripe down the sides, top and bottom. It looks like a DIY aftermarket paint job, not a professional product.• The "Fix": Their service team suggested spray painting the white channels—which would obviously rub off the first time the window is opened.Incompetent Installation & MeasurementOut of four windows, one was under-measured by a staggering 2.25 inches in both directions. Champion’s own tolerance is 1/4 inch. To "fix" it, the installers literally propped the unit up on a 2x4. This massive error delayed my entire siding and painting schedule for months. One photo even shows an exposed nail holding the trim on—zero attention to detail or safety.The Screen Saga (7/23/25 – 1/31/26 and counting)• Sept 9: Original install. No screens provided.• Nov 7: Re-install appointment. No-show.• Nov 21: Window replaced, but screens arrived in white.• Dec – Jan: I have called weekly. Every 30-minute call requires me to re-explain the entire history because their internal notes are a mess. Every time, I am told "it's on the next truck." It is now January 31, 2026, and I still do not have the screens I paid for in July.Zero AccountabilityI have never received an apology. Field reps are flippant and rude. Management is "always in a meeting" and never returns calls. They have your money, so they simply stop caring.Bottom Line: Champion is selling a lie. Their "black windows" are a cheap, painted imitation of a premium product, and their customer service is non-existent. Go with a competitor; literally anyone else would be better than this.
If I could give 0 stars I would. Today 9/6/25, I had a very disappointing experience with Champion Windows. Sales rep Steve was invited into my home where he promised me a 7.99% rate for 180 months based on my 756 credit score. I even asked how did I get such low rate, he told me because with my credit score I was considered a prime borrower. But after signing an electronic “applicant acknowledgment” form, I was suddenly presented with financing paperwork at 13.99% for 120 months. Not to mention, this caused a hard credit inquiry.Because he collected my SSN, driver’s license, and personal information under false pretenses, I totally freaked out and was forced to place a security freeze with all three credit bureaus just to protect myself. Not to mention my anxiety is through the roof now.He apologized for misleading me while walking out the door but admitted, “I’m a sales guy.” He reminded me of the scorpion-frog fable. The dude is 67 years old, I expected honesty and integrity — instead, I was misled and pressured. He also knew I am a veteran, and still chose to take advantage of me, or so he thought.On top of that, I was misled about Champion’s sunroom services. When I first called, the office rep (Tara) told me that Champion is not building sunroom in Florida until October. But during the in-home visit, the sales rep said Champion doesn’t even build roofs — meaning they can’t build a sunroom unless a separate contractor builds the roof first. That is not what I was told when scheduling.I walked away from it, but not before my credit was already impacted and almost 3 hours of my Saturday totally wasted. If you’re considering sunrooms or financing with Champion, be very cautious and read every detail before signing anything (or just avoid them altogether) Transparency should come first, but in my case, it did not.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
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