Review Time
After making sure that both my husband and I would be home, sending two email reminders, and sending 2 reminder texts, champion didn’t show up for their appointment. There is no way to talk to the actual office that is supposed to do the work. All you can talk to is a central phone number. Very unimpressive. If they are this difficult to get a hold of before they have my money, I can only think how difficult they would be to get a hold of after I have paid.
After making sure that both my husband and I would be home, sending two email reminders, and sending 2 reminder texts, champion didn’t show up for their appointment. There is no way to talk to the actual office that is supposed to do the work. All you can talk to is a central phone number. Very unimpressive. If they are this difficult to get a hold of before they have my money, I can only think how difficult they would be to get a hold of after I have paid.
Today is day one with the new windows. Our main reason for looking for windows was sound mitigation. The Champion rep came out and showed us why our current windows were bad and how the Champion windows would block so much more noise. The ONLY reason we wanted windows was to help even dampen sound. The windows look fantastic! As I sit here writing this listening to even more traffic through my new $14k windows. Hey, they made money and the rep prob got a fat commission, so that’s what counts, right? $14k for more traffic noise! Win win right? I wish people, even salesmen had an ounce of integrity anymore.
Today is day one with the new windows. Our main reason for looking for windows was sound mitigation. The Champion rep came out and showed us why our current windows were bad and how the Champion windows would block so much more noise. The ONLY reason we wanted windows was to help even dampen sound. The windows look fantastic! As I sit here writing this listening to even more traffic through my new $14k windows. Hey, they made money and the rep prob got a fat commission, so that’s what counts, right? $14k for more traffic noise! Win win right? I wish people, even salesmen had an ounce of integrity anymore.
The product is good, but the customer service is beyond awful. I have called and left 3 messages over the past 13 weeks (I waited the 10 weeks they said it would take them to build the replacement window) and have yet to receive a return call from Shannon. They claim to have a lifetime warranty, but if you cannot contact anyone, it is useless. I would NOT recommend anyone use this company for any purpose.
The product is good, but the customer service is beyond awful. I have called and left 3 messages over the past 13 weeks (I waited the 10 weeks they said it would take them to build the replacement window) and have yet to receive a return call from Shannon. They claim to have a lifetime warranty, but if you cannot contact anyone, it is useless. I would NOT recommend anyone use this company for any purpose.
Very disappointing experience.Severe disconnect between salesman and install; inaccurate representation.Poor quality workmanship, many mistakes.Communication hugely deficient.There have been many disappointing aspects to our experience and I can’t believe we depleted our savings for this!Salesman Crispian was friendly and charming, on time and spent a long time with us.Crispian seemed quite knowledgeable and convincing, however, we could only take him at his word.There has been a disconnect between several things that Crispian relayed to us vs. what has occurred in reality. We have never heard from Erin the Install Manager. We were not kept up to date on status of project in the manner that we were led to believe we would. We found out rather abruptly that we were next on the list with a notice of essentially less than two weeks. We were initially told that our project would not happen for 32 - 36 weeks. While a sooner time frame was exciting, it also put us in a position to have to scramble to complete several other things necessary for the project to begin. We were also told that the reason that the timeframe given was so long was because the "room" was custom manufactured to our specifications AND "we don't just let anybody install these rooms", explaining that the workers had to be highly skilled and there just aren't that many who can do it. From my perspective, being present for much of the installation, I would greatly disagree with the integrity of the information we were provided.No contact with office staff other than Rick, Project SupervisorThe deck was disassembled and then reassembled as it should have been. Stefan was very apologetic and provided an explanation. It was appreciated when Rick traveled to obtain the green shingles, however, this was an expectation we had based on our initial order and agreement. Other issues are still pending.Several times, team did not bring correct items or all that was needed, seemed to always be in a rush, worked only 2-3 hours at a time. This rating does NOT refer to Stefan Ford, the carpenter. He was excellent, professional and timely, despite having to re-do part of his process when we realized that he had been given incorrect dimensions.Electrical outlets were not placed according to code and an outlet ultimately had to be cut into the floor to meet code. The alternative was an external box that would stick out from the wall, which was unsightly. Based on the measurements of the room, Champion should have known that there would be an issue with outlets and make the necessary preparations ahead of time as well as informing us of our options.Screen on sliding glass door is poor quality, thin, with several noted tears/holes. Have asked for this to be replaced; replacement is poor quality work.Installed a faulty slider door (dent in frame and does not close/lock properly).Caulking around trim/panels inside the room was done too quickly, sloppily, leaving gaps and cracks in several areas. Have asked for this to be corrected, still unsightly.PTAC unit is loose, not sealed as there is a gap along bottom of unit, allowing cold air and debris to blow in. Several concerns still not addressed.I do not believe that I received a fair value for my money, can’t believe that we depleted our savings for this!Communication is largely deficient. Submitted a lack of satisfaction to Champion and Marie Downes replied that she was sorry for the inconvenience with our new KITCHEN (we added a 4-season room) and that she would look into it right away. Have not heard back from her in two months.Photo examples submitted on Google.
Very disappointing experience.Severe disconnect between salesman and install; inaccurate representation.Poor quality workmanship, many mistakes.Communication hugely deficient.There have been many disappointing aspects to our experience and I can’t believe we depleted our savings for this!Salesman Crispian was friendly and charming, on time and spent a long time with us.Crispian seemed quite knowledgeable and convincing, however, we could only take him at his word.There has been a disconnect between several things that Crispian relayed to us vs. what has occurred in reality. We have never heard from Erin the Install Manager. We were not kept up to date on status of project in the manner that we were led to believe we would. We found out rather abruptly that we were next on the list with a notice of essentially less than two weeks. We were initially told that our project would not happen for 32 - 36 weeks. While a sooner time frame was exciting, it also put us in a position to have to scramble to complete several other things necessary for the project to begin. We were also told that the reason that the timeframe given was so long was because the "room" was custom manufactured to our specifications AND "we don't just let anybody install these rooms", explaining that the workers had to be highly skilled and there just aren't that many who can do it. From my perspective, being present for much of the installation, I would greatly disagree with the integrity of the information we were provided.No contact with office staff other than Rick, Project SupervisorThe deck was disassembled and then reassembled as it should have been. Stefan was very apologetic and provided an explanation. It was appreciated when Rick traveled to obtain the green shingles, however, this was an expectation we had based on our initial order and agreement. Other issues are still pending.Several times, team did not bring correct items or all that was needed, seemed to always be in a rush, worked only 2-3 hours at a time. This rating does NOT refer to Stefan Ford, the carpenter. He was excellent, professional and timely, despite having to re-do part of his process when we realized that he had been given incorrect dimensions.Electrical outlets were not placed according to code and an outlet ultimately had to be cut into the floor to meet code. The alternative was an external box that would stick out from the wall, which was unsightly. Based on the measurements of the room, Champion should have known that there would be an issue with outlets and make the necessary preparations ahead of time as well as informing us of our options.Screen on sliding glass door is poor quality, thin, with several noted tears/holes. Have asked for this to be replaced; replacement is poor quality work.Installed a faulty slider door (dent in frame and does not close/lock properly).Caulking around trim/panels inside the room was done too quickly, sloppily, leaving gaps and cracks in several areas. Have asked for this to be corrected, still unsightly.PTAC unit is loose, not sealed as there is a gap along bottom of unit, allowing cold air and debris to blow in. Several concerns still not addressed.I do not believe that I received a fair value for my money, can’t believe that we depleted our savings for this!Communication is largely deficient. Submitted a lack of satisfaction to Champion and Marie Downes replied that she was sorry for the inconvenience with our new KITCHEN (we added a 4-season room) and that she would look into it right away. Have not heard back from her in two months.Photo examples submitted on Google.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
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