Review Time
This service is a complete joke. I ordered a top in August, which took six weeks to arrive despite claims of quicker shipping. When it finally arrived, the quality was awful, so I requested a refund. They then attempted to charge a 30% restocking fee even though I barely touched the item. I argued that I would lose nearly half my money and that their service was unprofessional. Eventually, they agreed to a full refund, which I accepted. I returned the top (and paid for shipping) two weeks ago and have been repeatedly asking for my refund. They keep delaying and ignoring my messages, despite me providing proof of the return. This is completely unacceptable. They are scammers!
This is a fraudulent drop shipping brand that sources low-quality items from overseas while pretending to be a 'small business.' I found the same dress on another website for twice the price. Be cautious of these sketchy businesses that appear on social media. I almost bought the dress but am glad I read the reviews first. Stay away from this money-grabbing operation!
DO NOT buy from this company. You have to keep them informed that you bought something for them to ship it. I bought an item Nov. 20th. Emailed asking for verification it shipped. Finally shipped, it's December 5th. All because I had to email them asking for shipping details and essentially, where is my item. With little remorse or ways to make it up for their error, besides "sorry." No expedited shipping, no discounts. Just "sorry." Will not shop from them again and not recommend.
Ordered last week, paid for next day delivery-still waiting and now being told I can’t get a refund on the £10 next day delivery I paid! I shall never order from this company again-not optimistic about how the garment will look after reading reviews-that’s if I ever receive it!!
Larroude is the worst. I placed an order for two pairs of sandals. The first came in a timely fashion. The second ? - not only have they still not arrived but after 6 emails to larroude I received one "generic" response - and no answers. When you call their phone number they give the message that says "they are busy and may not be able to take my call now". Then it hangs up on you. The tracking says the package has been "In Memphis for 11 days"..... Larroude has really poor customer service.
Literal scammers. I ordered on 1st September, no proof of shipping, refuse to refund shipping cost if the item arrives, can’t tell me when it’ll be shipped and “Zain” is incredibly unhelpful over email, declining to give me my money back despite them being very much in the wrong as I have still not received anything. I have disputed with my bank because now they’re not responding! They will take your money and give you nothing in return.
Placed an order on Oct. 1 for striped sweater that has never arrived. Reached out to customer service multiple times and they just tell me there are shipping delays. Have never received a tracking number or estimated shipping time. Would NOT trust this brand!
I ordered a shirt from them in September and paid for package protection. The shirt never arrived- they sent me proof of delivery which was not my house. Now, after what feels like a million emails back and forth (which included ring doorbell footage showing that the date and time they state the delivery was made never happened) they keep telling me that they need to “reach out to the shipping company for more details” but will not tell me what details they need or what exactly they are waiting for. The fact that I paid for shipping protection and this is what you get in return? They are basically refusing to give me my money back. Stay away from them. Edit to this since the company responded and is trying to make it seem like I am not talking about the correct company. Fine, let me rephrase- I bought a top from you. There, better? I have reported this company to the BBB and FTC. Do not ever purchase from CHARLIE SUEDE LONDON.
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London based women's fashion brand shipping your favorite pieces worldwide.
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