Review Time
I can't say enough good things about this company. Their products strike the perfect balance between quality craftsmanship and fresh, innovative takes on classic design. As an American with a deep appreciation for cozy British aesthetics, I discovered Graham & Brown through Pinterest while searching for window treatments that would elevate my home—and I'm so glad I did.
Over the past few years, I've invested thousands of dollars in their pinch pleat draperies and roman shades, and every piece has exceeded my expectations. The fabrics are luxurious, the construction is solid, and the attention to detail is evident in every panel. These aren't just curtains—they're statement pieces that transform a room.
What truly sets Graham & Brown apart, though, is their customer service. When a small number of my draperies didn't hold up as well as I'd hoped after regular use, I reached out with some concerns. Annamaria from their US-based customer care team not only took my inquiry seriously—she went above and beyond. She arranged for full replacements of the affected items and, more impressively, showed genuine interest in understanding the issue to improve future production. That level of care and accountability is rare these days, and it speaks volumes about the company's commitment to both their customers and their craft.
If I had unlimited funds, I'd furnish my entire home with Graham & Brown products. They've earned a permanent spot on my favorites list, and I enthusiastically recommend them to anyone looking for beautiful, well-made window treatments. This is a company that delivers on both style and service—every single time.
We tried to reorder a mural, but the first one was unusable due to unclear fitting instructions, leading to a large unprinted section. I contacted the support team multiple times but received no help. I expected a voucher or discount for a repeat order of about £450. Moreover, the points in our account were useless, leaving £20 unspent. I would recommend avoiding this service.
We tried to reorder a mural, but the first one was unusable because the fitting instructions were unclear, leaving us with a large section of unprinted paper. I reached out to customer support several times via phone and email but received no assistance. I had hoped for a voucher or discount on a repeat order of around £450. Additionally, the points in our account were ineffective, leaving £20 unused. I would recommend avoiding this service.
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For over 75 years, Graham & Brown has inspired people to think differently about their interiors through continuous innovation, creativity, and craftsmanship. Founded by two friends - Harold Graham and Henry Brown, the business has been family-run from its Headquarters in Blackburn, Lancashire since 1946.
Renowned for a rich design heritage and passion for colour, Graham & Brown offer premium-quality ranges of wallpaper, paint, murals, curtains, blinds, bedding and more, all designed to partner perfectly, offering a seamless coordination that helps simplify the decorating journey - everything you need for a to create stunning rooms.
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