Review Time
Exceptional assistance and rapid replies. With the Christmas season approaching and all merchants being quite busy, I reached out with a simple inquiry regarding delivery. It was addressed promptly and professionally. This level of service aligns perfectly with what I would expect from my own team. I will definitely consider this service again. While I don't typically purchase wines in bulk, I felt a strong sense of trust here—something that's quite uncommon these days. Kudos to the team! I’ll toast to all of you this Christmas!
The support provided was exceptional, with incredibly fast responses. Even during the busy holiday season, my simple inquiry about delivery was handled swiftly and professionally. This level of service mirrors what I expect from my own team, and I will definitely return to this service. Although I usually don't purchase wines in bulk, I felt a strong sense of trust with this company, which is rare these days. Cheers to you all! I'll raise a glass in your honor this Christmas!
I ordered a unique gift set for a colleague, which was quite expensive but hard to find, so I was pleased to have it delivered on time. Unfortunately, it arrived damaged. I tried emailing, using the online chat, and calling the service, but received no replies. While I understand that issues can arise, I am unable to resolve this matter... a very disappointing customer experience.
The support I received for my father's 80th birthday celebration was fantastic. They offered great wine suggestions, were accommodating with arrangements, and communicated effectively—even navigating through challenging delivery conditions. They even collected the empty keg and glasses afterward. We are fortunate to have such an amazing local business. Thank you!
They had an impressive selection that almost matched my exact requirements (I wanted to try all the Desperados flavors, and they had all but one), and delivery was completed within two working days, with exceptional packaging! I couldn't be more satisfied with the service.
I placed an order online on Sunday night, had a question on Monday that was resolved within five minutes, and both bottles were delivered correctly on Tuesday, complete with email updates. Great service, and I would happily purchase from them again.
I ordered six bottles and received them on the second day. The transaction was hassle-free, and knowing I was dealing with an independent business made it enjoyable. I highly recommend this service and their fantastic red wine. We initially bought two bottles from the winery and are thrilled to have found a UK supplier. Definitely give it a try.
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