cheerswinemerchants.co.uk

4
4 Based on 20 reviews

...

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Average Rating

4

/
5

20 Reviews

5 Star
76%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
24%

All Reviews

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Review Time

puma310
Exceptional assistance and rapid replies.

Exceptional assistance and rapid replies. With the Christmas season approaching and all merchants being quite busy, I reached out with a simple inquiry regarding delivery. It was addressed promptly and professionally. This level of service aligns perfectly with what I would expect from my own team. I will definitely consider this service again. While I don't typically purchase wines in bulk, I felt a strong sense of trust here—something that's quite uncommon these days. Kudos to the team! I’ll toast to all of you this Christmas!

5
Date of experience: Dec 09, 2025
Darby Bell
Outstanding customer support!

The support provided was exceptional, with incredibly fast responses. Even during the busy holiday season, my simple inquiry about delivery was handled swiftly and professionally. This level of service mirrors what I expect from my own team, and I will definitely return to this service. Although I usually don't purchase wines in bulk, I felt a strong sense of trust with this company, which is rare these days. Cheers to you all! I'll raise a glass in your honor this Christmas!

5
Date of experience: Dec 09, 2025
Susanne
Lack of communication

Previously, I had a positive experience with this service, but when I reached out via email to inquire about the availability and pricing of a specific wine, I received no response. I will now seek my purchase elsewhere.

1
Date of experience: Aug 24, 2024
Elizabeth Taylor
Excellent communication!

The communication from the service was outstanding, and the delivery was prompt.

5
Date of experience: Dec 14, 2023
Minisaucisson
Arrived damaged. No response from support.

I ordered a unique gift set for a colleague, which was quite expensive but hard to find, so I was pleased to have it delivered on time. Unfortunately, it arrived damaged. I tried emailing, using the online chat, and calling the service, but received no replies. While I understand that issues can arise, I am unable to resolve this matter... a very disappointing customer experience.

1
Date of experience: Dec 12, 2023
Millie B.
Cheers deserves a shout-out!

The support I received for my father's 80th birthday celebration was fantastic. They offered great wine suggestions, were accommodating with arrangements, and communicated effectively—even navigating through challenging delivery conditions. They even collected the empty keg and glasses afterward. We are fortunate to have such an amazing local business. Thank you!

5
Date of experience: Jul 01, 2023
Dom Carter
Absolutely flawless.

They had an impressive selection that almost matched my exact requirements (I wanted to try all the Desperados flavors, and they had all but one), and delivery was completed within two working days, with exceptional packaging! I couldn't be more satisfied with the service.

5
Date of experience: Feb 05, 2023
Wally C.
Exceptional customer service

I placed an order online on Sunday night, had a question on Monday that was resolved within five minutes, and both bottles were delivered correctly on Tuesday, complete with email updates. Great service, and I would happily purchase from them again.

5
Date of experience: Feb 04, 2021
Ayami_58
Smooth ordering process

I ordered six bottles and received them on the second day. The transaction was hassle-free, and knowing I was dealing with an independent business made it enjoyable. I highly recommend this service and their fantastic red wine. We initially bought two bottles from the winery and are thrilled to have found a UK supplier. Definitely give it a try.

5
Date of experience: Nov 08, 2020
WMunoz1976
12 bottles ordered successfully

I ordered twelve bottles of wine, which arrived well-packaged and were delivered by a courier within ten days. I would definitely use this service again.

5
Date of experience: Apr 18, 2020

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