cheshirecheesecompany.co.uk

3.8
3.8 Based on 180 reviews

Cheshire Cheese Company has carefully produced a fantastic range of contemporary Cheeses for everyone to enjoy. Our quality of products, gifts and service is exceptionally high and important to us to maintain. If you have any issues please contact us dire...

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Average Rating

3.8

/
5

180 Reviews

5 Star
64%
4 Star
5%
3 Star
5%
2 Star
2%
1 Star
24%

All Reviews

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Review Time

Imogen Butler
Fantastic Christmas Gifts!

I purchased some cheese and wine as Christmas gifts, and my order arrived on December 8th. I am thrilled with the packaging and presentation. I am sure the recipients will be equally pleased. Thank you for the excellent service; you will definitely be on my list for future orders.

5
Date of experience: Dec 11, 2025
Averil
Just received a delightful gift of cheeses…

Just received a delightful gift of cheeses, chutney, and crackers from a close friend. Eager to try them out.

5
Date of experience: Dec 10, 2025
yerlymarmy66
Outstanding customer support

Exceptional customer support - I made an error with my order (entered the wrong address) and they corrected it swiftly without any hassle! Thank you!

5
Date of experience: Dec 06, 2025
Benson Parker
Mixed feelings about my first experience

I’ve rated it 3 stars but haven’t tried the items yet. My initial experience with this company was not the best. The ordering process is straightforward, but making changes can be challenging if issues arise. I felt frustrated with how my order was handled and reached out for help, but the support team didn’t meet my expectations, leaving me to resolve many issues on my own. I have the cheese now, but I advise others to be very careful when ordering and hope for timely delivery.

3
Date of experience: Dec 02, 2025
Carrie Ann Clark
Efficient service despite a mix-up

I placed two orders last Friday and mistakenly reversed the billing and delivery addresses on one. I received an email from a representative in customer service this morning, and I was able to call and get it sorted out. Their customer support is fantastic, and everything was resolved over the phone. Thank you!

5
Date of experience: Dec 01, 2025
Jonathan Kelly
Never ordering again

This company used to be reliable. I placed an order last week, and it was supposedly dispatched, but I received a tracking message saying they are still waiting. I reached out to customer service, which is nearly non-existent. They don’t respond to messages, and there’s no phone number available. I will not order from them again. At least I managed to get my money back, which is the only positive.

1
Date of experience: Nov 24, 2025
Willow
Disappointed with the order experience

I ordered a cheese, wine, and crackers gift set for my son for Christmas. The product looked amazing online, but when it arrived, the crackers were all broken. I emailed customer service asking for a replacement, but the process to get a new box of crackers was incredibly frustrating. I provided pictures and my full address, yet they kept requesting more information. Eventually, I decided to forget about the replacement and will buy a box from a different store. Very disappointed.

1
Date of experience: Nov 19, 2025
DC96
An excellent company

An excellent company with, in my opinion, the best cheese in the UK. The service is top-notch.

5
Date of experience: Oct 30, 2025
Absolutely delicious!

Quick delivery with well-packaged products. Out of the six truckles I selected, only two have been enjoyed so far. The smoked cheese and Black Bob have been fantastic! Clearly high-quality cheese, and I will definitely return to try more!

5
Date of experience: Oct 24, 2025
The cheese we all adore

This is the cheese we all adore. Excellent quality, flavor, and a wide variety of options - it’s tough to pick a favorite (they're all great). Ordering is simple, communication about delivery is excellent, and the delivery is quick. We had a minor issue, but when I contacted the company, they handled it swiftly. Dealing with them was easy. I mention this because they resolved it perfectly, thank you.

5
Date of experience: Oct 21, 2025

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