chicshouse.com

3.8
3.8 Based on 20 reviews

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Average Rating

3.8

/
5

20 Reviews

5 Star
62%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
33%

All Reviews

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Review Time

Demitric Christian
Awful. I ordered 2 books back in December, and I just got one of them a couple of days ago after cou

Awful. I ordered 2 books back in December, and I just got one of them a couple of days ago after countless apologies. The other book I was told, has been removed from the shelf and I have 2 options:
1. Receive a 20% refund of my purchase for that book
or
2. Find another book on their site of the same price, and they will expedite the shipping. (Mind you, I had already paid for expedited shipping at the beginning of the order back in December.) DO NOT trust them. It seems like a small business that is in over its head. They cannot provide or refund the product.

1
Date of experience: Feb 25, 2026
Demitric Christian
Awful

Awful. I ordered 2 books back in December, and I just got one of them a couple of days ago after countless apologies. The other book I was told, has been removed from the shelf and I have 2 options: 1. Receive a 20% refund of my purchase for that bookor2. Find another book on their site of the same price, and they will expedite the shipping. (Mind you, I had already paid for expedited shipping at the beginning of the order back in December.) DO NOT trust them. It seems like a small business that is in over its head. They cannot provide or refund the product.

1
Date of experience: Feb 24, 2026
Travis
I still haven’t received my order

I still haven’t received my order, yet. But Mia, has stayed in contact with me and has been giving me updates on my order. Great customer service!Travis

5
Date of experience: Jan 30, 2026
Katrina
Fast and fair communication.

Fast and fair communication.

5
Date of experience: Jan 30, 2026
I have been waiting patiently for my…

I have been waiting patiently for my book and I can’t wait to begin my journey in it , thank you

5
Date of experience: Jan 27, 2026
Mxxx Xxxxc
Update

Update: I received what I ordered, it's excellent, I will buy again.

5
Date of experience: Jan 27, 2026
Johnny B
Sometimes Things Don't Work Out

While I was not able to get my item on time, Chicshouse gave me the option to cancel the order without any question at all. Not my usual mailorder experience.

5
Date of experience: Jan 19, 2026
Zaniyah Akins
They have amazing products

They have amazing products, very lovely would buy from them again. And if you ever need help customer service is top tier!!

5
Date of experience: Jan 17, 2026
Dishonest Company - zero customer service

Ordered a book from them in early December after reading their shipping policy (3-5 to process order and ships the next day after processing) it’s been 25 days and nothing. I’ve emailed them 3 times and zero response. Had to open a chargeback to get a refund.

1
Date of experience: Jan 05, 2026
Twyla Varnado
My experience

My experience with Jamie was excellent.

5
Date of experience: Dec 31, 2025

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