Review Time
Lovely people in customer service who helped me out when my order was slow to arrive. I ordered from this company on Etsy in first week of September and just received the items in first week of November. I was concerned about where the items were and why I didn't have them. The company told me that the delivery company needed my telephone number to process the delivery. So I gave it but was a bit uneasy as I didn't feel this was usual...but then I hadn't ordered handmade products from small businesses in Ukraine before. After this the products were still slow to arrive and I didn't have any updates of delivery dates on Etsy. So I raised a concern on Etsy and was given a refund in seconds when I hadn't asked for a refund but had asked for delivery. Child Universe contacted me and told me my items were a few days away. They were delivered soon after that contact. Child Universe insisted I keep the products and the refund. So grateful as I have no idea how to return a refund!?! And I don't want to return the products as I am happy with the quality and intend to give them as Christmas gifts.
The puzzle arrived safely. It is very well made and very attractive. The delivery took a bit longer than I expected, however considering that it was made in the Ukranine, I think that it was fine. Honestly, when I first started the order I was surprised to learn that it was coming from the Ukraine. A couple questions I had were answered promptly. I am happy to able to help someone in the Ukraine continue their business!
I ordered the wooden name puzzle and never received nor notification that it had been shipped to the address for the registry. I went online to track the item and got a message "cancelled, not needed". I emailed and asked what that meant and received no reply. Can you tell me the status of that order and if I have been credited for the order.
I never received my order. Which i made almost a month ago. I called phone number listed on website so many times and get either no connection at all or a message saying cell subscriber is unavailable. I sent 4-5 emails so far and no response. I will have to decline payment on my credit card. Ridiculous.
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Today, we aim to create a whole universe of unique products for kids. We craft wooden toys for kids, Montessori furniture, and décor pieces that promote independence, motivate, and shape the minds of their owners. Despite the ongoing war, we continue to work and grow together. We have a deep-rooted passion for what we do that keeps us sane, inspired, and strong to combat the challenges aheadSee more
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