Review Time
We emailed and requested a price to have my puppy castrated, the response was £175 which included pre op, operation, medication and 2 post ops, with the only additional charge being a buster collar or suit.For the pre op we were told we had to pay £42 as he hadn’t been seen by a vet within the last 12 months. This was an additional cost not told to us in the original email.When we collected him we were charged £279, this included £20 for the suit (which we were aware of), £60 bloods, £15 fluids and £8 for food. Apart from the suit, the other prices were never explained to us, we agreed to have bloods and fluids done yes but we weren’t told this was an additional price. Should we have known, we wouldn’t have chosen these. We have our own food, why would we want this unless absolutely required?Taking the total price for the castration to £321, £146 more than originally quoted.I emailed again to query why the additional charges were not explained, in response it was highlighted that prices are not intentionally hidden and instead if we had’ve asked, we would’ve been told the price for the service. It shouldn’t be the customer who constantly has to ask for a price update? Whilst emailing querying the price, it was also explained that the nurse who asked us if we would like the bloods had said that we were made aware of the prices, this is categorically not true. Myself and my partner were in the room and the only conversation about price was regarding the suit, which we knew about. Appalling customer service!All in all, this has been a very disappointing experience given we had emailed to request a quote in advance of going ahead with the procedure. We were offered £20 credit on the account, however we are likely going to look at a different surgery once he has been discharged.We have been informed that the consent forms have been updated to make customers aware of additional prices associated to services so this doesn’t happen again. It’s just a shame it wasn’t in place for us!Although the service received was good, please ask for the price should a service be offered.
RIP OFFQuote 1 price then hike it up without any warning. More interested in profit than service. Won't even give information without being paid consultation fee. Quoted £160 for pet health certificate (same price as year before) for my 2 dogs then charged £237 stating charge was for consultation fee. £77 just for adding a bit more ink to paper. Could have got certificate for half the price elsewhere if I'd have known was gonna get ripped off. Now being threatened with collection agency and letters at £10 each. Would definitely not recommend this practice
Have to say we have had a great positive experience here. We live on a narrowboat and our dog became seriously ill. The receptionists were empathetic and professional, we got an emergency appointment and was kept informed about treatment and the next step to be taken.Thank you for making sure our Bess continues her best life along the canals..
Really poor service. My chihuahua has been let down here constantly & I have spoke with with management a number of times to try and resolve different issues re conflicting advice, reception service, charging for items not provided. Always provide conflicting information every time I’ve been told something different, told to pay for medication they had ordered which was never ordered the sting armed into paying for a prescription instead for medication no longer available in the UK.Tried to resolve in the vets and was told the manager would call me, received no call, but an email to say how disappointed they were that I had given them a negative review on Google. Would definitely not recommend!
I cannot find the words to accurately portray just how utterly wonderful Chorley Vets are. From the moment I made the call the receptionist Lucynda was so friendly....not just polite because she HAD to be as part of her job....I mean she really cared and was so kind and incredibly patient with me given the fact I was crying so hard I could barely get the words out as to the reason for my call! Then when I went in this morning with my beautiful boy the whole place had such a warm, family, welcoming feel. They all wanted to see my baby, all chatting to me, asking me if I was ok, did I need anything, how am I feeling today, reassuring me etc.The vet herself was spectacular. So calm, reassuring and patient with both Sauron and myself (when I started crying AGAIN! 🤦♀️) All in all I will NEVER use another veterinary practice ever again and I highly recommend Chorley Vets to all of my friends who have pets. I didn't realise family businesses like this still exist, everything just seems so corporate these days but wow, I am so glad they do. I wish I could get a job there myself!
Absolutely disgusting service. We rang on Wednesday to make an appointment as we suspect our cat has cat eye cancer. We sent photographs as they had asked us to do, they cpuld only fit us on Saturday. Went for our appointment at 11am and as we got there we were told that they have cancelled it and that they would try and fit us in later at some point. Also they told us that our cats eye was not important (there words!!!!!) She was stressed and wouldnt not stop crying. They also said someone had tried to call us (Absolutely no call) they were not bothered at all. Another customer had come in after we had been for about 20 minutes the same was said to her that they had JUST tried to call them when no one had even picked a phone up! Even if someone had attemped to call us 2 minutes before your appointment is unacceptable. Their customer service was terrible. Yet one of the vets/receptionist could take there dog in for an analysis glad clean......but that they could find the time to do that! This is not the first time they have messed us about or messed up their pet plan with us. Do not use!
Took my baby bearded dragon in with respiratory illness, the staff and vet we seen was very nice/friendly and had good advice for me. The consultation price was really acceptable and the medicine was also a good price and not to expensive thankfully :)... I would certainly recommend this well run clean vets & will be using them again if any more health issues arise in any of my pets. Thank you Chorley vets
Hi thanks for your reply but I still think your prices are exorbitant if I can get the medication for £11.90 so can you and also if I was spending £50 a month on his meds you wouldn’t be charging me £28 every 6 months it’s just because I don’t want to pay your prices. Thanks for the great service the one time I brought him in. ANIMALTRUST don’t charge a consolation fee so I have registered him there so you can wipe his records off your system. Regards a very disappointed customer.
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