Review Time
I do not recommend this service. My experience has been one of the most frustrating and disappointing encounters I have ever had. The sales process was misleading from the start. Promises were made to secure my business, but once my payment was processed, support became nearly nonexistent. Getting in touch with a real person for assistance is extremely challenging, and when you finally do, issues are rarely resolved in a timely or effective manner. There is a lack of accountability, and commitments are not followed through. There are many better, more affordable, and more transparent options available in the market. I regret my decision to choose this service and would not suggest it to other business owners.
After signing-up for the online food ordering I learned the service is very poor, the food order for my elderly parent could be driven around from place to place before delivery so I could not be certain the meal would be in "ready to serve" condition when it was finally delivered (it MIGHT be kept warm but there was no assurance of that but the food's crispy or tender condition, etc. would not be assured at all). I tried to delete the account and you absolutely can't do that! After quite a bit of time with online contact I was assured they would take action to delete the account after two weeks and ensuring my privacy which is unrelated to closing an unused account! It's now over two weeks and no contact and the account isn't closed. Please don't even think of using this service unless you don't mind your data being trapped in their system and don't care about quality service for your money.
chow now delivery service driver ruined my meal experience by requesting that I go and get my ID because she thought cocktail sauce listed on the receipt was an alcoholic beverage. Chow now driver did not understand that restaurant does not deliver alcohol. She caused a debacle at the front door of the house people inside the house thought I was ordering alcohol. When it only cocktail sauce for shrimp. The instructions on the order said to leave the food at the front door. There was not supposed to be any conversation with the customer. acceptable delivery service. Called Murray’s restaurant where the food was delivered from the managers response that she doesn’t, “ know or not know or see the delivery drivers “
Local restaurant stopped using ChowNow because they haven't paid them and cancelled the service. ChowNow still accepted the order took my money and even told me when the order would be ready. The restaurant never received my order and when I contacted customer support they informed me that they have already paid the restaurant and that they will look into my order and will get back with me no sooner than 3 business days. Do not use this app, contact the restaurant directly to avoid this experience.
My (total of 2 over two years) orders and pick up went fine. However, trying to cancel my ChowNow account has been a nightmare with no end. After opening my account on their website, it would not provide my credit card number or any option to cancel it. I spent considerable time using all options available: online, by email and by phone. Last I heard, someone was going to "get back to me" ... and that hasn't happened. First and only time I've had an online service which would not allow me to remove my credit card authorization and close my account. Beware!!~
I used this app to place a pick up order at Frontera by Rick Bayless at O’Hare T3. The order tracker did not get updated when the order was ready, it just showed some predetermined countdown that was completely disconnected from the order progress.
Chow now Delivered food to the wrong address, When my mom contacted customer service for help the lady just wanted to be argumentative and dismissive she actually had the audacity to tell my mother to Google the address and go get the food herself thanks for nothing
When my driver arrived with my order, he insisted on seeing my CA driver's license (or a national ID or passport). I have never had to show an ID to receive my food before. There was NO ALCOHOL in the order.The driver then proceeded to photograph both sides of my driver's license. This is a serious invasion of privacy, and it is probably illegal. Unless I get a reasonable response from ChowNow, I will never use this service again.
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ChowNow is an online food ordering platform that connects customers with local restaurants.
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