Name: chrisandsons.co.uk
Telephone: 02084438940
Rating: 3.4

john stuart Guest

I placed an order on 30 December and I’m still waiting for it to arrive. The communication has been

I placed an order on 30 December and I’m still waiting for it to arrive. The communication has been extremely poor — slow replies, repeated excuses, and constant attempts to shift the blame. I’ve sent more emails than I can count, and every response feels like a copy‑and‑paste template that doesn’t even make sense half the time.

I paid for 3–4 day delivery, and today is the 13th and still nothing. This level of service is unacceptable. A business should not be operating like this. Shame on you, Chris & Son.

Date of experience: Feb 13, 2026

Emil Smith Guest

2 months ago

Good product selection but poor order management

They offer a great variety of barbering products, but have repeatedly made errors with orders and are not responsive in addressing email inquiries or correcting issues.

Date of experience: Dec 28, 2025

BeiKeR Guest

2 months ago

Received incorrect item and awaiting resolution

I received the wrong item and returned it, but nearly two weeks later, I'm still waiting for my original items. I'm frustrated with being told it has been dispatched. This has been one of the worst customer service experiences I've had in a long time. I wouldn't recommend this service, especially for urgent needs.

Date of experience: Dec 15, 2025

Denzel Butler Guest

2 months ago

Took my money but no stock

I ordered a hairdryer that was listed as in stock. When I followed up on my order, I was informed they didn't have it and would issue a refund! Disappointment is an understatement; it could have been resolved much sooner.

Date of experience: Dec 11, 2025

Katie Smith Guest

2 months ago

Outstanding service from start to finish

From start to finish, the service provided was outstanding. I was kept informed about my order and shipment. The timings were reliable, and the representative was very polite and accommodating. Highly recommend!

Date of experience: Dec 09, 2025

Loretta Lewis Guest

2 months ago

Incredible support throughout

The team has been extremely helpful from beginning to end. They addressed all my inquiries promptly and made the process smooth and stress-free. I truly appreciate their friendly and dependable service—highly recommend!

Date of experience: Dec 08, 2025

Puerca1055 Guest

3 months ago

Awesome company

Awesome company with fantastic offers. Exceptional customer service and fast delivery.

Date of experience: Dec 02, 2025

CW Guest

3 months ago

Fantastic experience! 😁

This was my first order from the platform, and I am very pleased with the products I received. Great communication and very supportive—thank you!

Date of experience: Dec 02, 2025

Stephanie Taylor Guest

3 months ago

Satisfied with the product

I am satisfied with the product; customers loved it. No doubt about the quality—always excellent. Delivery was prompt.

Date of experience: Dec 02, 2025

Arthur Reed Guest

3 months ago

Materials took too long to arrive

The materials took over two weeks to arrive. One of the key items was broken upon arrival. We returned it and are still waiting for a refund, with no updates yet. Also waiting for the refund for the items they didn't have in stock.