Name: christmastreesdirect.co.uk
Telephone: 000000000
Rating: 3.9

Drew Wright Guest

Mixed experience this year after great service in the past

I have been using the service for three years and have always appreciated the excellent support. This year, though, the delivery was delayed, two of the trees were satisfactory while one was subpar, and the pot covers don't fit the trees.

Date of experience: Dec 05, 2025

Giovanni Barnes Guest

2 months ago

Snapped branches

It’s a charming little tree, but three large branches have broken off. I’ve contacted the service, but I haven’t received a response yet. I’ll have to buy a new one since this one is unusable.

Date of experience: Dec 05, 2025

Lilibet Guest

2 months ago

Excitement turned into frustration (unexpected cost)

I was thrilled to receive my tree in a pot and even bought a larger pot for it. However, when I unwrapped the tree, it was clear it wasn't in good condition—it was crooked and uneven. After consulting with my mum, I checked the roots and found they were spilling out of the pot, which was too small for a 5ft tree. I ended up needing to buy a bigger pot and compost, and had to re-pot it, which added unnecessary stress and cost just three weeks before Christmas.

Date of experience: Dec 05, 2025

Dirk Carter Guest

2 months ago

Gorgeous tree

This is my first real Christmas tree, and it’s absolutely stunning! If you’re considering purchasing one from here, go for it—you won’t regret it! The customer service was excellent; I had a few questions about my order and was promptly assisted by a friendly and helpful representative. Thank you for my beautiful tree!

Date of experience: Dec 05, 2025

AL Guest

2 months ago

Subpar quality tree

The tree quality is poor, it’s out of shape with a bent trunk, and shorter than expected. I paid extra for a cover pot, but it was too small. The tree was loose in its pot and wouldn’t sit straight.

Date of experience: Dec 03, 2025

Roman Guest

2 months ago

Poor condition upon arrival

The tree arrived in very poor condition, and the pot cover I paid extra for was also too small and didn’t fit.

Date of experience: Dec 03, 2025

DylKo Guest

3 months ago

Excellent service

The service was brilliant; the tree was delivered intact to my door at the scheduled time.

Date of experience: Dec 02, 2025

Aviva Walker Guest

3 months ago

Delighted with my Blue Spruce

I’m absolutely thrilled with my Blue Spruce! It’s truly one of the best Christmas tree purchases I’ve ever made. I love the idea of having a living tree that can be kept and reused each year, which feels much more sustainable than cutting down trees annually. I’m excited to nurture it and watch it grow with us. The delivery was excellent as well; even though my address can be tricky, it arrived without any issues. One suggestion would be to provide an estimated delivery date, which would help with planning. Overall, I’m extremely happy—the tree is healthy, beautifully shaped, and a fantastic eco-friendly option. Highly recommend to anyone looking for a real tree!