Review Time
I ordered one on 9/17/24 for my grandchildren's room and it's now 10/16/24 and I have still not received the product. Shipping continually shows Fairfield, NJ and hasn't changed in almost a month. I've sent several e-mails with no response. I'd say definite scam!!!
Have sent a number of e mails after trying to return cinnamon pro it says no quibble returns, not the case I was eventually told to return the product to China and then told I could have a £ 20 refund if I kept the item, I was so fed up with email them I agreed to this but I t hasn’t been credited to my account I am thinking of just giving up contacking them an writing it of as a loss
This company has dissolved. Their website does not even have their information or even an (correct) address. They also closed a similar company last year. Why are trustpilot even letting these people use this site? You’re helping people get scammed
The picture isn't very clear and it doesn't pair with any of our Mac or Anroid products so we wanted to return it, as per their policy which claims free returns within 30 days if you're not satisfied for any reason, no questions asked.We contacted the company to return it. It turns out they are completely dishonest about their policy. Not only did they ask questions about why we're returning it, but they also say we must pay ourselves to send it all the way back to CHINA and they list all these conditions for receiving the refund: "We need a tracking number for your parcel, which we can use to determine the return date of your goods. Please note the following: 1) If you return the product to us without providing us with a tracking number, your right of withdrawal expires; 2) The withdrawal of the purchase contract expires after 30 days from the date on which you received our product. Please hurry with the processing of the return and adhere to the specified period, otherwise your right of withdrawal will expire. 3) The value of the product will only be refunded if we receive the product in its original packaging and unused." This completely contradicts what they claim on their website. Therefore, BEWARE before buying because the return policy is very misleading and dishonest.
Bought in August 2024 but this product never worked despite correct date & time setting and fully connected to WiFi. The plug pin then just fell off despite not being used at all but the company do not respond to queries or complaints for months, then when they do they keep asking for a video showing the defect despite sending photo of the product showing the broken plug. Disgraceful company. Avoid them and save your money for a better quality product from a more reputable company.
Purchased this Cinemaster Pro and it does not work. Netflix does not work. I contacted them and they asked me to update Netflix, I did as suggested and it still doesn’t work. I asked them to send me a label for refund which they refused asking me to send back on my own cost to China. They will give refund only when they receive it. It is not fair to pay £150 for a faulty product. I have asked them to give me full refund or a unit that works properly, but still waiting a reply. I will advise everyone, not to buy this product. It is just a very poor quality.
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