Review Time
The assistance we receive as a business is outstanding; no task is too small or too large for the support team. They keep us informed about any issues we have tickets for, and these are resolved promptly. One representative, in particular, is especially helpful and knowledgeable, guiding us through processes step by step. We truly appreciate the support team.
The assistance we receive from the company is outstanding; no task is too small or too large for the support team. We are kept informed about any issues related to our tickets, and they are resolved promptly. One representative, in particular, is incredibly helpful and knowledgeable, guiding us through everything step by step. We can't praise the support team enough.
Having used various POS systems over 40 years, the team has been exceptional. Led by a dedicated individual, the regular team meetings and quick resolutions have been refreshing. The onboarding process has surpassed my expectations, and I look forward to collaborating with the team in the future. Excellent job!
After much deliberation, we partnered with the company because they assured us they could meet our needs as a small business. Unfortunately, that has not been the case; they failed to deliver on promised reporting capabilities, which were crucial for us. They did provide a temporary solution for one issue, but after six months, they ceased communication without explanation. Despite numerous emails and calls, I’ve been ignored. If you're a small business, I would recommend steering clear of this complicated and overpriced service.
Once again, I’m thoroughly impressed by the support from the company. No matter the issue, there’s always someone eager to assist. They don’t just respond; they exceed expectations. I had the pleasure of working with a representative who provided clear, customized instructions and regular follow-ups, making our new setup smooth and hassle-free. My data management has never been clearer. One review can’t fully convey my appreciation for this team. It's a pleasure to work with them!
As a returning customer after about five years, I had a basic understanding of the system due to its similarities with previous software. What surprised me was the attentive and proactive nature of the staff. Despite a rushed implementation on my part, the team handled everything smoothly. We went live within seven weeks without major issues, and everyone is happier with the new system. Online support is excellent, and the documentation is clear and comprehensive. I couldn't be more satisfied!
The team at the company is fantastic. From quick questions to comprehensive POS overhauls, their ability to address any inquiries gives me immense confidence in the platform. One representative has consistently been a superstar, and another was a lifesaver recently.
Don’t tell my partner, but I truly appreciate the help from one representative and her colleagues. She brings such positivity and humor to every interaction. The saying ‘people buy from people’ rings true, and aside from a minor issue with the voice attendant, everything has been great. If the leadership is reading this, you have a fantastic employee!
The product and service from the onboarding team have been exceptional, particularly from one representative who ensured regular weekly meetings. Any questions were addressed promptly and easily. Navigating the back office was straightforward, thanks to personalized sessions and a wealth of FAQs and tutorial videos. Thank you!
The service has been amazing. One representative has been particularly outstanding, assisting me in getting set up and live. Any issues I faced were addressed almost instantly. Honestly, nothing has been too much trouble. I can't fault them at all.
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Citrus-Lime. A specialist provider of industry-specific integrated EPOS and ecommerce solutions.
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