Review Time
Give this company a VERY WIDE BERTH. They take your money, cancel events on the day and then tell you that you are not entitled to a refund but only a credit voucher. Outrageous, how can they refuse to refund you for a service not provided?! They also hoodwink you into signing up to their dating site to match with people at the event, then cancel the event. I politely asked for my money back. I told them that I felt they had mis-sold the dating service but they clearly only care about the money. They reluctantly refunded the event cost (they were obliged to do that by law) but not the £78 for the dating website as they said this is separate. It isn't! An absolute rip-off. If you want to try a really good face to face dating service events company then “It’s a Date” is excellent. I've attended an event which was excellent. DO NOT SIGN up to anything for City Swoon.
Very poorly organised and if they change the date on you and you get can’t go well they have a no refund policy, which isn’t sus at “No refunds. Sorry, these events are tricky and time consuming to organise. We also take pride in having closely balanced numbers”
I have attended 3x, and here are the reasons why i rated it 2 stars:1, Hosts often being late, and we don't have enough time to have "a conversation" already. 2, They dont have enough people to pair up. On some turns, someone has to sit alone. They have been doing this for a long while, it should be more organized. 3, Participants don't know the details of who you will be "dating" until "very last minute", and often don't even have time to look at the profiles.4, The website is not user-friendly.I love the idea of meeting in person though.
These idiots don't even show up to host the events. It's mostly unattractive people that no one wants to date anyway. One of the 2 hosts didn't bother to show up so none of the phone tech could be used. The other host announced that "we are gonna do it old school". I walked out. Garbage company. They're denying giving me a full refund but I'll get it, believe me.
I used City Swoon 3 times. The first two times were enjoyable. And reasonably priced. The second time was a little chaotic as there was an imbalance of numbers. I had to wait around after a few dates with little explanation before I asked why I had no date. It was explained to me I had a break due to uneven numbers. OK I thought. The third time was meant to be Tuesday 9th December 2025. After receiving text messages advertising a reduced ticket price due to more women booking than men!! I thought why not. Unfortunately due to unplanned emergency work I couldn't make it. I wasn't expecting a refund. But I did text to say I couldn't make it. I then received a no show fee of £10 for not attending!? I complained as I received no warning. My response from City Swoon was to tell me by email that is our policy. And basically it was because they needed balanced numbers. And it does mention the penalty when purchasing the ticket!! There was no empathy for my situation. And no understanding I am a returning customer with potential to tell my single friends about this alternative to speed dating! And also I might have booked many future events for far more than the £10 penalty because of policy!! So the numbers must balance when it suits!! I will never use City Swoon again!! Happy Christmas
I enjoyed my experience but the customer service is terrible!I bought a ticket for a friend and he has to buy another ticket. They said it would be adjusted when we got there but this didn’t happen. I then was hoodwinked into a subscription. Dodged! I complained and they said- buyer be aware.$88 for me to attend (bought a ticket for a friend)Two charges of $34zThis felt unethical!
I would not use CitySwoon again. They are to expensive, charge a no show fee and I was not impressed with the set up, extremely poorly arranged and very negative vibe. The hosts acted as though they wanted to be somewhere else and had better things to do.
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