clair-de-lune.co.uk

5
5 Based on 21 reviews

With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, provi...

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Average Rating

5

/
5

21 Reviews

5 Star
91%
4 Star
9%
3 Star
0%
2 Star
0%
1 Star
0%

All Reviews

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Review Time

Carol Kirk
Moses basket bought December 2025. Gave it to my daughter February 2026. Unfortunately the product

Moses basket bought December 2025. Gave it to my daughter February 2026. Unfortunately the product was faulty. I contacted customer services via email and within 48 hours received a reply, an apology and the promise of a replacement which was dispatched 24 hours later.

4
Date of experience: Mar 03, 2026
Kate Nicholls
I purchased a crib for my Niece and due to myself not reading everything I missed the information th

I purchased a crib for my Niece and due to myself not reading everything I missed the information that said due to be dispatched in May. I needed it in 2/3 weeks. Yes silly me. Anyways I contacted customer service via email and I was dealt with by Robyn and this super human helped me and this crib is being dispatched today, Yes Today and I am eternally grateful. As customers we purchase and sometimes miss important information due to our busy lifestyles but everyone needs a Human like Robyn. Thank you so much for going above and beyond to resolve this. You're amazing. 👍🙂🙂

5
Date of experience: Feb 27, 2026
Susanna Hughes
Exceptional support experience

I received exceptional customer service after mistakenly ordering the wrong item. They assisted me promptly and efficiently. Their products are fantastic; the quality and packaging are impeccable.

5
Date of experience: Jan 22, 2026
Ellie
Incorrect product ordered

I mistakenly ordered the wrong product and later emailed to confirm it was incorrect. By then, I was unsure. First thing in the morning, I received a supportive email. I cannot emphasize enough how grateful I am for the ease of canceling my original order. Thank you!

5
Date of experience: Jan 22, 2026
Terence
Outstanding customer support

I experienced outstanding customer support. After receiving a damaged item delivered by a courier, I applied for a refund through the marketplace but got no response. I then contacted the company directly and received an immediate reply. Within days, a reliable courier picked up the damaged item. I'm now waiting for my refund. If anyone encounters damaged goods from the marketplace, I recommend reaching out directly to the company as they handle the returns seamlessly. Excellent service. Thank you!

5
Date of experience: Jan 22, 2026
Gail Morris
Best customer service experience

I had the best customer service experience as I accidentally ordered the wrong item. However, they assisted me effectively. Their products are amazing; the quality and packaging are flawless.

5
Date of experience: Jan 22, 2026
Nigel Walker
Excellent service from support

I received excellent service. My delivery was delayed due to issues with the courier. After reaching out to customer support, the company kindly sent out a new order with next-day delivery to ensure I received my items!

5
Date of experience: Jan 22, 2026
Lauryn Ross
Quality items and quick resolution

The items are beautifully crafted with high-quality fabric. I faced an issue with the courier, but the staff were very helpful, and the problem was resolved quickly. Great communication, thank you.

5
Date of experience: Jan 19, 2026
Cordelia
Helpful customer service team

The customer support team was extremely helpful and arranged for our missing items to be replaced promptly.

5
Date of experience: Jan 19, 2026
Leszcz37
Quick service and great products

The products are excellent, and the service is quick. Something was missing from the original package, but when we brought it up, it was addressed swiftly, and the part was sent to us ASAP.

5
Date of experience: Jan 09, 2026

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Business Details

  • With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.See more

  • email sales@clair-de-lune.co.uk
  • language https://www.clair-de-lune.co.uk

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