Review Time
Moses basket bought December 2025. Gave it to my daughter February 2026. Unfortunately the product was faulty. I contacted customer services via email and within 48 hours received a reply, an apology and the promise of a replacement which was dispatched 24 hours later.
I purchased a crib for my Niece and due to myself not reading everything I missed the information that said due to be dispatched in May. I needed it in 2/3 weeks. Yes silly me. Anyways I contacted customer service via email and I was dealt with by Robyn and this super human helped me and this crib is being dispatched today, Yes Today and I am eternally grateful. As customers we purchase and sometimes miss important information due to our busy lifestyles but everyone needs a Human like Robyn. Thank you so much for going above and beyond to resolve this. You're amazing. 👍🙂🙂
I mistakenly ordered the wrong product and later emailed to confirm it was incorrect. By then, I was unsure. First thing in the morning, I received a supportive email. I cannot emphasize enough how grateful I am for the ease of canceling my original order. Thank you!
I experienced outstanding customer support. After receiving a damaged item delivered by a courier, I applied for a refund through the marketplace but got no response. I then contacted the company directly and received an immediate reply. Within days, a reliable courier picked up the damaged item. I'm now waiting for my refund. If anyone encounters damaged goods from the marketplace, I recommend reaching out directly to the company as they handle the returns seamlessly. Excellent service. Thank you!
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With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.See more
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