clairol.com

1.3
1.3 Based on 337 reviews

Your best color begins with the right hair color product. We will help you find it. Professional color experts and personal guidance....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.3

/
5

337 Reviews

5 Star
4%
4 Star
1%
3 Star
4%
2 Star
4%
1 Star
87%

All Reviews

Filter Reviews

Review Time

Skepticism Turned to Satisfaction with This Product

I tried a product with three tones and highlights in medium brown. Initially, I was doubtful due to past experiences with other items that failed to cover my greys. However, I found it straightforward to apply and rinse out. I left it in for an extra 5 minutes to ensure proper grey coverage. The tone came out just a bit darker than the box suggests, but it closely resembles my natural color, likely due to the extended application time. My hair feels soft and appears undamaged, with no lingering dye smell. Overall, I am very satisfied at this point. I will update if any issues arise.

5
Date of experience: Nov 30, 2025
Gloria Turner
Pleased with the Results

I tried a new three-tones and highlights medium brown product. Initially skeptical due to past experiences with grey coverage, I found it easy to apply and rinse out. I left it on for an extra five minutes for better grey coverage. The color turned out slightly darker than the box indicated, likely from the extra time, but it’s close to my natural shade. My hair feels soft and undamaged, with no lingering dye smell. Overall, I'm very satisfied so far and will update if any issues arise.

5
Date of experience: Nov 28, 2025
Colleen Foster
Disappointing Color Outcome

I purchased the black shade, but it turned out purple. A very unsatisfactory product!

1
Date of experience: Nov 19, 2025
SkinyZz_HD_93
Disappointing Change to a Great Product

This is the worst change ever—why alter something that was already perfect? The new formula is too runny and fails to cover properly like the previous version. My grey hair is still visible and it washed out after just a few uses. My hair felt damaged and brittle after using it. The mixture was so watery that it dripped down my face. It lacks all the qualities the older version had. I'm shocked this is still being sold. I'm very disappointed; it's nothing like the previous product. Did they even consult customers about this new version? Please bring back the old formula—I won't be using this again!

1
Date of experience: Oct 19, 2025
Chandler
Disappointing Change to a Great Product

This is the worst change ever—why alter something that was already perfect? The new formula is too runny and fails to cover properly like the previous version. My grey hair is still visible and it washed out after just a few uses. My hair felt damaged and brittle after using it. The mixture was so watery that it dripped down my face. It lacks all the qualities the older version had. I'm shocked this is still being sold. I'm very disappointed; it's nothing like the previous product. Did they even consult customers about this new version? Please bring back the old formula—I won't be using this again!

1
Date of experience: Oct 19, 2025
August
Ineffective New Formula

For over a decade, I used a semi-permanent hair color without any problems, achieving great results. Recently, I noticed a new formula with updated packaging that promised the same outcomes but required a longer application time. I was hopeful, but this new version is a disaster. It doesn't last anywhere near the claimed 28 washes and starts fading after just a few uses, and I don't wash my hair daily! It also fails to cover greys effectively. I reached out to the company, and they claimed it was an improvement, but based on my experience and the reviews here, it clearly isn’t. If it ain't broke, don’t fix it!

1
Date of experience: Oct 02, 2025
Jon Adams
Ineffective New Formula

For over a decade, I used a semi-permanent hair color without any problems, achieving great results. Recently, I noticed a new formula with updated packaging that promised the same outcomes but required a longer application time. I was hopeful, but this new version is a disaster. It doesn't last anywhere near the claimed 28 washes and starts fading after just a few uses, and I don't wash my hair daily! It also fails to cover greys effectively. I reached out to the company, and they claimed it was an improvement, but based on my experience and the reviews here, it clearly isn’t. If it ain't broke, don’t fix it!

1
Date of experience: Oct 02, 2025
Kierra Reed
Change in Color Quality

I've always used light ash blonde, but this product seems to have changed; the color isn't as appealing as before. I noticed your advertisements feature a model with very curly hair alongside others, but no hair care products can cater to both textures. What adjustments have been made to the product to support this claim?

3
Date of experience: Sep 26, 2025
Isla Cooper
Change in Color Quality

I've always used light ash blonde, but this product seems to have changed; the color isn't as appealing as before. I noticed your advertisements feature a model with very curly hair alongside others, but no hair care products can cater to both textures. What adjustments have been made to the product to support this claim?

3
Date of experience: Sep 26, 2025
Tsyqueo90
Dark Brown Dye Resulted in Black

After using dark brown dye on my previously dark blonde hair, it turned out part brown and mostly jet black. The result is terrible, resembling a messy paint job done by a child.

1
Date of experience: Sep 20, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Your best color begins with the right hair color product. We will help you find it. Professional color experts and personal guidance.

  • language https://www.clairol.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More