Review Time
ZERO STARTS!!!! On 10 May 2020, product was ordered. Paid extra for USA Insured Shipping With Tracking (5-10 Days). Was supposedly delivered on 30 June 2020, according to the tracking number. After weeks of emailing the Hena company, the USPS checking their facility, and trying to contact Jacksonville, FL facility, I finally was about to get a print out from the Midway, GA Post Master, according to their system was sent back to Jacksonville, FL on 7 July and left 2302 that same day For return to sender. I sent the company proof with times and dates on the print out. The Post Master even days she would write a letter stating that the package was not delivered and was sent back to Jacksonville. I just want a refund. The company won’t even check to see if they had the package at their facility. I just want a refund. This product and customer service is not worth this.
8 weeks in, amazing results.This is my 8 week mark, and since I might have to shave my arms and legs once a week MAYBE twice at most. My armpits are taking a little slower to see a change, but I do want to say that the hair growth is slower. Really happy with this purchase. Great customer service and got my package in 6 days.P.S. I read some bad reviews below and noticed it was all because of delayed shipping times during COVID. Better to read HENA reviews on their website or Amazon.
They deserve a 0 rating. I received my product but can't use it for skin related issues. However every time I try to contact them, I get nothing back in return. Nothing at all!!!! I have tried emailing and calling them for a week now. This is a total SCAM!!!!
Beware! Do not purchase this product! They are fraudulent. First of all, the product does not work and I am supposed to be the ideal candidate for this type of of hair removal. Secondly, perhaps if the video link on how to get started worked, and if they would call or email back to respond to the broken link, I would have better success? Lastly, their customer service does not exist beyond sending an automated message saying they will respond in 24 hours, which they never did. I am reporting to the BBB!
I purchased this product and they were quick to take the money. It has been 1 month and still no product. The phone number on the site does not work, it says to go onto blog...which DOES NOT EXIST. When I email I get an automated response that someone will be contacting me and so far its been a roller coaster ride. I am disgusted at this point and want to cancel this order as it still has not shipped according to the tracking number I was provided. This is unacceptable and misleading to the customer. Only to go to the BBB site to find out I am not the only one complaining. This has to stop. I am contacting bank to report as fraud and reporting this company to BBB.
Fraud alert. Please read the review written by the other reviewer also. Despite having a phone number on the website --they do not answer the phone. Despite saying they have "live chat" -- they do not. I have emailed many times and get "we are looking into it". I had a death in the family and had to leave town so wanted to return the machine. It was never plugged in and was within 30 day return - no questioned ask period. I'm calling my Mastercard now to dispute. Hopefully they can help.
Best advice I can ever give you...X out of their site/ad fast! Do not consider this company to give your money to. They are associated with more than one name and have places in China, Canada, US and probably more. I will go through all of the roadblocks they have set up that are misleading and detrimental to your wallet. They do not honor their 30 day, for any reason, no questions asked refund policy! They advertise a lot on fb and tout 90 day return policy - that is only if product doesn’t work - often that’s not clear to customer. I’m betting you’ll get the runaround there too, mine was the 30 day.Their website is pink and nice, with smiling faces and words of joy and praise. Don’t be fooled!! A website like that isn’t going to post the numerous truthful remarks and comments that are 1 star. A website for a company like theirs is just a slick ad, nothing more!At first glance they seem legit with all their posts about themselves and return policies, ways to pay that include paypal. They are not!First, product does eventually arrive - nothing about returns, etc. Nothing ... just product in box in plastic bag. Even address label not normal. So when you want to make a return you first have to track down how. I called their number, guy gives me email address. Says I MUST send email with reason why, if approved I can return. Hmm, already suspicious - that’s not in the policy. I read email addy back...he said yes, that’s it. No it wasn’t. So found email, sent another email...get goofy response from CSR Kelly to my explicit request to return. Tells me I should keep it if it works and give it to friend or family. Clearly she never read my email AND I do not hand out $159.00 gifts very often. Rarely I treat myself, but this was no treat. So I go to paypal. On there when you click for dispute, up pops a threat from Hena who also uses Tays Online as one of their names. It has a bunch of warnings and states if you contact paypal (to let paypal know they are not a reliable business) they will NOT honor their return policy and make you send return out of US. Nice company?All of these things are delay tactics to try to prevent you from returning item within allotted timeframe. In my case only 30 days. My reason for return... If you’ve had any type of skin cancer or many moles or a list of things according to their booklet, (which for one of the first times in my life I read before opening machine), it is not advisable to use. I have had skin cancers. Seems useable, if it does work at all for very, very, few people.Now I’m getting mad. Quoted return policy in another email back and said I want to return. Finally got a mailing address. When asked what they needed me to include with the return to properly credit back to me, she said all they needed was a tracking number. Really? Package comes in, no account number no payment history, just tracking number? Ok, by now I’m so on to their tricks and pretty sure I’ll never see my money again, but there’s always hope. So they couldn’t at a latter time say they didn’t know who to credit back once package arrived, I copied paypal statement and included. I also without a doubt made them sign for that package! Btw tracking number didn’t get refund to me either.Now nearly 30 days pass...no refund. I call, person at their end is Alex, same name as signer for my return, but denied being person who accepted and signed for my package, said they didn’t know where my refund was and couldn’t help me. A manager would have to call. No manager ever called or emailed. Most companies like this never do.So I contacted paypal via phone to ask about hena/tays threat. Didn’t want to talk about that but would take a dispute. So I finally did dispute with paypal. Told paypal I had proof of their receipt, acceptance and signature for my return which arrived within the 30 day for returns...barely, due to their delays...but it arrived. She said they may ask for that latter. Wanted only verbal info I had right then. Wasn’t much except for the facts and only one of the tracking numbers which was the one on green return card.I finally get a letter from paypal, without using the specific word, calling me a liar. It is the absolute worst customer service letter ever written! It mentions nothing regarding what I told them. The whole letter is about me (even a bit scolding) returning the item first. That paypal cannot help me if I don’t return the item first. The letter was dated 9 days (abt time I called paypal originally) prior to its delivery and stated I only had 20 days from date of letter to “return the item and fax them proof I had returned it.” Not 20 business days, just 20 days period. Hello ... it was already returned. So I wrote them a really entertaining letter at least to my friends. Received paypal nasty letter on Saturday, sent my “entertaining” letter back, with all proof including a phone number to the PO so paypal could also call them liars as my information and documentation came from USPS, the following Monday. Once the return left my hands and into the USPS hands, I am the last one to even be considered a liar. I would like to see the proof hena/tays has that I did not return it to counter the USPS detailed tracking report and all the other items I have. In all fairness, both sides should submit their proof, regardless of how difficult it might be to provide proof. I’m the victim and as always the victim is a victim over and over without any legal representation without paying more than a years salary. But..the other side of the coin, well they often get away with it all....for awhile. Victims do have a voice, er, finger to make anything like this known world wide so it stops happening so often!Do I expect to ever see that money back? It’s been 60 days since they received, accepted and signed for my return, so no. If you get involved with these people you probably won’t either. Steer clear, tell your family and friends and save your money. They’re on fb a whole lot, so be careful.
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