Review Time
There is a lot of hype about the Foreo FAQ202. Some things it does well. Skin does look a lot better and feel better. The FAQ202 is easy to use and there are lots of pre-program treatments that you can choose from.
On the negative side, the FAQ202 is too small to fit properly over the entire face. It is like wearing a mask that is too small. The pieces at the nose are uncomfortable and either slip on the face, or press on your nostrils in a way that makes it impossible to breathe. It does not hold a battery charge well at all I have to charge it after every two treatments.
I do feel that for the price of the product and the additional monthly charge, Foreo could have done better.
I had an excellent experience with FOREO’s customer support team, especially Mr. Marko, who handled my warranty claim.
Mr. Marko was extremely professional, responsive, dedicated, and responsible throughout the entire process. He carefully reviewed my case and supported me in receiving a replacement product. I truly appreciate the care and efficiency shown by both him and the team!
The whole experience made me feel valued as a customer, and I am genuinely more satisfied with the brand after this support. This level of service builds trust and long-term loyalty.
I will definitely continue purchasing FOREO products in the future and will happily recommend the brand to my friends and family.
Thank you, Mr. Marko and the FOREO team, for your outstanding support!
Yours Sincerely !
Great customer service. Kathy really helped me out with my issue. I always appreciate a business that has great customer service. She got back to me promptly and was professional. That experience alone makes me want to buy more of what the company sells.
I am on my second Foreo device, they deliver on their promise and have an amazing responsive customer service to help when you need. They stand behind the quality of their product and offer a generous warranty up to 10 years!
I got my Foreo almost 2 years ago and it is suddenly not working anymore. Luckily, I still have my warranty and Danny has helped me to work through the process really quickly! I'm now waiting for my replacement now! First time I see profuct's warranty is helpful:) I don't have to pay for another $400 machine anymore.
I encountered a problem with my toothbrush, but fortunately, it was still under the 2-year warranty. I received a prompt reply from the customer service team, and the representative gave me clear guidance for the replacement. The entire process was quick and seamless. Great assistance—thank you!
I've been waiting for over two weeks, and my items are still in transit. These were gifts that won't arrive on time. They never informed me of the delay, and when I contacted them, they blamed the holiday issues, assuring me I'd receive them today, which did not happen. If I'm lucky, they might arrive by the end of this week or the next, making it nearly a month. This is a premium brand that doesn’t even allow multiple offers during purchase, so they certainly profit well. My items were supposed to arrive nine days ago. While I understand delays can occur, this is excessive. Additionally, their responses seem generic and lack accountability. More affordable brands have provided me with better solutions, including refunds. I'm truly disappointed and will not purchase from them again.
I encountered some issues with my device, but thanks to a representative from the customer service team, after exchanging a few emails, the problem was effectively resolved, even during the busy holiday season. His clear and detailed instructions, along with his patience and professionalism, made the warranty claim process, which initially seemed complicated, turn into a wonderful customer service experience.
I've been waiting for over two weeks and my products are still in transit. They were gifts that won't arrive on time. There was no communication about the delay, and when I reached out, I was told it was due to the holiday season. I was promised delivery today, which didn't happen. If I'm lucky, I might receive them by the end of the week or the following week, making it almost a month. This is a premium brand that doesn’t even allow multiple offers during purchase, so they certainly profit well. My items were supposed to arrive nine days ago. While I understand delays can occur, this is excessive. Moreover, their responses seem like copy-paste messages, lacking accountability. Cheaper brands have offered me better options and even refunds. I'm truly disappointed and will not buy from them again.
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FOREO is the world's leading beauty-tech brand, stocked in more than 7000 stores and winner of more then 100 beauty awards worldwide. Through multidisciplinary collaboration between topflight specialists at the FOREO Institute, we have developed revolutionary innovations that surpass the cosmetic, providing a smarter and more effective way to care for yourself. FOREO is here to revolutionize the beauty industry with a simple promise – to give a new-found confidence to millions, through innovative beauty solutions that work.See more
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