Review Time
I had unsubscribed back in May 2023 and they continued to automatically withdraw money from my bank. I spoke to someone in July when I noticed the payments on my statements. I was told they would reverse the charges and that my account was unsubscribed. Now in September I noticed my account still being charged! I went back into the account to unsubscribe again and called customer support. They mentioned that there should have been an email to confirm that I have unsubscribed. I never received one in May or yesterday. After the call, I went back into the account to unsubscribe again and I still never received an email confirmation. I sent an email with screenshots from when I unsubscribed in May. I just received a phone call and the lady said theres no date or time and I told her its how the screenshot is saved with its date and time. She said that I changed the subjectline date and time!!! Seriously? This is a flaw/fault of the company!!! Their website does not provide any date or time of unsubscribing and nor did they send any emails of confirmation! They have stolen 5 months of payments from my account and refuse to refund. I will have to dispute this with Amex. Terrible customer service. Avoid this company! Twinkl is a way better company and have better customer service.
Resources are good BUT send an automated renewal to your bank and make it nearly impossible to unsubscribe using and refusing at least 20 verification codes . Not good customer service at all. Will have to phone tomorrow but will no doubt be sent round in circles. Hopefully these reviews are read by them.
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At Classroom Secrets, based in Halifax, UK, we are passionately committed to revolutionising the daily lives of educators while consistently elevating educational standards across EYFS, KS1, and KS2. Our core mission is clear: to help teachers achieve that crucial life work balance by significantly alleviating workload, freeing up valuable time, and ultimately fostering truly exceptional learning experiences in classrooms every single day.
What sets us apart? Our extensive bank of resources is entirely teacher-designed, meaning every single lesson plan, activity, and interactive game is crafted by qualified educators who understand the realities, challenges, and joys of the classroom firsthand. But we don't stop there. Our commitment to excellence is also deeply research-informed. We're proud that our Head of Research actively contributes persuasive submissions to the All-Party Parliamentary Group on Education, invited to give evidence and directly help shape future educational policy at a governmental level. This ensures our resources are not just practical and engaging, but also aligned with the latest pedagogical understanding and national educational priorities.
Our award-winning platform has become a trusted partner for over 35,000 teachers, schools, and parents, not just across the UK but internationally too. We offer a comprehensive and ever-growing library of differentiated materials covering all core subjects, including Maths, Reading, Grammar, Punctuation and Spelling (GPS), along with a wide array of resources for Geography, History, Science, and more. From detailed lesson packs and printable worksheets to PowerPoints, scheme documents and displays, our resources are meticulously designed to support diverse learning needs and abilities.
Join the thriving Classroom Secrets community and discover how we can help you reclaim your time, reduce stress, and inspire a lifelong love of learning in your pupils. We believe that outstanding teaching shouldn't come at the cost of your well-being – and we're here to prove it!See more
