cleanster.com

3.7
3.7 Based on 40 reviews

Cleanster connects you to top-rated short-term rental cleaners and we also ensure the perfect guest experience!...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.7

/
5

40 Reviews

5 Star
60%
4 Star
0%
3 Star
5%
2 Star
0%
1 Star
35%

All Reviews

Filter Reviews

Review Time

Kimberly Sims
I cleaned 2 homes for this site last month and they have still not paid me!! They told me to get pay

I cleaned 2 homes for this site last month and they have still not paid me!! They told me to get pay pal and I would get paid the next day that was 3vweeks ago this site is not reliable they tell you one thing and do another. In fact they had me booked for 5 more cleanings which I said as soon as I get paid from yall I will clean again and they took the cleanings off my profile! They send cleaners into your home and DO NOT PAY THE CLEANERS!! DO NOT USE THIS SITE OH AND I HAVE PROOF!!!

1
Date of experience: Feb 16, 2026
Amanda Davis
I have completed around 80 different jobs for this company and I’m very frustrated with them because

I have completed around 80 different jobs for this company and I’m very frustrated with them because I’ve been waiting for weeks to get paid for eight jobs that I completed. This is the third or fourth time I’ve gone through this and I know for a fact they get paid for the cleaners even go to the job All these excuses they’re changing software or is that but how many times can they use that excuse over and over again, I think all of us need to come together and file some kind of legal action against them because on top of that I found out that several customers left tips for me and I’ve never received any of those. I didn’t even know we could get tips on there so I’m not gonna work for a company that continues to scam its employees it’s disgusting and Something needs to change. I’ve talked to Michelle, Margie and Faye and they all say the same thing which is a whole bunch of BS.

1
Date of experience: Feb 07, 2026
William Coleman
Payment Issues as a Cleaner

As a cleaner, I have yet to receive my payment. I've reached out multiple times via phone and email but have not gotten any response. This situation is very frustrating. I've never experienced a lack of payment for my services before. This company seems unreliable and should be reconsidered.

3
Date of experience: Dec 10, 2025
Celinda Baker
Very Late Payments

This cleaning service is the worst to work with; they consistently fail to pay on time. It’s been 8 days without payment. After 6 months, I can’t continue with them due to their numerous excuses for late payments and poor customer service.

1
Date of experience: Dec 09, 2025
Dougie Sanders
Unfair Treatment of Cleaners

This platform is quite unfair to cleaners, prioritizing client experiences over our time. Some tasks on their checklists are unreasonable, and payments can take months. If you plan to work with them, have another income source ready. They often make unreasonable demands, like traveling long distances without covering expenses, and their payment for supplies is inadequate.

1
Date of experience: Dec 07, 2025
Johnson Smith
Payment Issues for Cleaners

As a cleaner, I haven’t received my payment. I’ve tried calling and emailing multiple times without any response. It’s incredibly frustrating. I’ve never experienced this before. This company seems unreliable and should reconsider their business practices.

3
Date of experience: Dec 03, 2025
KC10
Disgraceful Treatment of Cleaners

If I could give zero stars, I would. This company’s treatment of cleaners is appalling. Payments take weeks, despite their ability to process them quickly. Meanwhile, cleaners struggle to cover basic expenses. They claim jobs come through the app, but that’s misleading. They only contact you when they need help, but vanish when you do. There’s no support or accountability.

1
Date of experience: Nov 26, 2025
Kristin
Great Experience

I had a fantastic experience with this cleaning service. Although there were some scheduling hiccups initially, we resolved them. All the cleaners were friendly and very skilled. I would definitely recommend them.

5
Date of experience: Nov 21, 2025
Daphne Morris
Payment Issues and Misrepresentation

This company overcharges clients and underpays their cleaners. Jobs often take longer than expected, leading to significant unpaid hours. They owe me a substantial amount, and while they pay for smaller jobs, I’m still waiting for the larger payments. The situation is frustrating and puts my other jobs at risk.

1
Date of experience: Nov 19, 2025
Rosalind
Enjoyable Work Experience

I genuinely love working with this company. The communication is excellent, and I look forward to growing with them in the future.

5
Date of experience: Nov 15, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More