Review Time
This company contacted me multiple times, claiming to represent a major telecommunications provider. I was misled into believing they were legitimate due to my ongoing contract renewal. On a later date, they initiated an online contract which I signed. I received a new SIM card shortly after and was instructed to switch it only when my current one stopped working. When my phone ceased functioning, I visited a local store for assistance, only to discover that the new SIM was incompatible. I spent hours trying to resolve this issue, as the store staff attempted to contact the company for clarification on their claims. Initially, they demanded a termination fee, but after explaining the circumstances, they became unresponsive, transferring us between operators and eventually ignoring our calls. After reaching out to the head office of the original provider, I learned they had no knowledge of this company. I then sent an email requesting contract termination, threatening to escalate the matter if no action was taken. They assured me they would resolve it, but have yet to follow through, causing me considerable stress and impacting my work. I have also alerted my bank to prevent any unauthorized transactions from this company. I plan to report their behavior to the appropriate authorities and seek to terminate the contract I was misled into signing, hoping to revert my service back to its original provider. Best regards,
Kono.
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