Review Time
I seldom write reviews, but my experience with the service has been incredibly disappointing — and costly. I bought their kit, which was already quite expensive, and followed all instructions meticulously. I even provided photos of my impressions. The company was aware that the clay material was inadequate, yet they approved it regardless. As a result, the retainers they produced do not fit at all. They are completely unusable and now just gathering dust in the box — a total waste of money. What frustrates me most is the customer support. We have an entire email thread documenting that the retainers do not fit, yet instead of resolving the issue, the company automatically shipped and charged me for a replacement I never asked for. Another unauthorized charge was taken from my account, while the original product remains unusable. It’s shocking that a company that ranks high in search results — clearly investing heavily in marketing — can provide such poor-quality impressions, products, and customer service. I genuinely anticipated better. At this stage, I’ve paid for a product that doesn’t fit, plus an extra charge for something I didn’t order. The lack of accountability is unacceptable. I would not recommend this service to anyone.
I've been a customer for over five years. During this time, I had two issues. One guard didn’t feel right, so I contacted the support team. They asked for a photo and decided I should receive a new one. Recently, my guards weren’t fitting as they used to, likely due to my age. They sent me a kit and made a new guard without any charges or hassle. If you have a problem, it's great when the company resolves it quickly and to your satisfaction.
I've been a loyal customer for many years, and every time I've reached out, they've been prompt, helpful, and knowledgeable. It's refreshing to speak to a real person these days. I also appreciate receiving a new mouthguard every six months, and they notify me beforehand in case I need to make changes or skip a shipment.
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