Review Time
I had one of the worst experiences with Cleartrip and would not recommend them at all. I booked a ticket and received a confirmation email, all seemed fine initially. But a few days later, they emailed saying there was a price change and I have to pay extra, or the booking would be cancelled. I didn’t catch the email in time, and by the time I saw it, the booking was already cancelled.When I contacted customer support, they claimed they had tried calling me multiple times, which never happened. They didn’t contact me via WhatsApp either, though I could reach them in WhatsApp. Strangely, email was their only way of communicating such a critical update, even though it's the least reliable for urgent matters.Because of this, I had to rearrange all other bookings tied to my annual vacation. It feels like a deliberate trap to extract more money after confirming a booking!!I’ll never use Cleartrip again and strongly urge others to think twice before trusting them with travel plans.
i purchased flight ticket from cleartrip.ae with their EzCancel scheme with the amount of AED2145 including Ezcancel scheme where this scheme said that if i cancel my ticket before 10hr departure of flight they will give provide full refund as per attach image. but when i ask them for my cancellation refund amount, they said only aed704 will give . but this is totally unjustified while they made promotion on the website and said that they will provide full refund if i took EzCancel scheme. please do needful to get my money back in full refund. Also as per article 48 they do violate the law of UAE as i feel. please do needful to get my full refund.
I booked a flight through Cleartrip. After 6 weeks I had emails in my Spam folder saying I need to send payment details (ie credit card photo and ID). I got a call from a number where a person was talking with extreme background noise. When I tried to call back the number, the number didn’t work. All indicated a fraud. Few hours later they cancelled my flight booking that was already charged by my bank saying „it’s due to bank fraud“ and they took all the cancellations fees even though I never cancelled and had the flights fully paid!Trip ID: 240709793684Never ever again! I am spending a lot on travel and this was the first time I tried Cleartrip and had the most horrendous experience !
Never seen such a worst travel portal in my life. The payment gateway get stuck in between and it's failed multiple times, no messages or notification on payment. Also the site is down frequently, and no option to add luggage while booking flights.
Not even able to return my refund money which was transferred from airlines to clear trip account, still im waiting for refund... I lost Money on calling to their uae call center number of times as its not a toll free number. Worst travel agency website i have ever seen in my life time. Better to book with airlines directly on their site. Scam travel agent in UAE. Holding my money refund for more than months..I booked meal too while on my onward travel, I didn't get a meal on board as mentioned in clear trip itenary. I was starving on board. Don't trust cleartrip.ae....I'm requesting everyone don't book tickets from this platform. They will give you mental torture by repeating the same thing again and again that they will send reminder to particular department although you call between regular intervals and ask update about your refund. They will tell higher officials will call from their call center within 24 to 48 hours or 72 hours. You will not even receive a single call from these people. I don't even know why they make fake promises if they can't do something. CEO of this company i think he is running with brain less people. They are not even ashamed to hold customer s money.... Kindly don't book tickets from Cleartrip Their refund policies are very weird thinking that they are the owner of airlines. Even if the airlines provide full refund, they deduct cashback, promo code applications and pay you back....
I would be happy to change this review once a manager contacts me about the people who answer the phones. The website clearly has something wrong with it -- been calling weekly and reporting this issue but it seems like Cleartrip does not care about customer satisfaction. When a ticket costs 35 000 dirhams and NO LUGGAGE ALLOWANCE is flickering in grey, clearly something is wrong with the website! Pay attention -- no one will buy a ticket without a luggage allowance! An absolute money-making scheme to say the least. In the future, I will be taking my business to a company that cares about selling flight tickets with a luggage allowance.
Very bad experience. Donot consider cleartrip for your air ticketing. If any incidents happens , they are completely unaware to support the client . Instead they ask us to followup with the concerned air company . Any normal travel agencies can do better than cleartrip
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