cleartrip.ae

Avoid Cleartrip at any cost

This message is to caution people who depend travel agencies and not for getting any response from Cleartrip (as they are expert in making copy past replies and unprofessional work culture). Never ever approach Cleartrip for any kind of travel needs even if they offer special discount or attractive rates. I had to cancel tickets booked for my family due to current situation (in Mar. 2020) and Cleatrip has refunded money back to my account after deducting a considerable amount as cancellation charges (although Airlines has refunded the amount fully to Cleartrip). Now more than 7 months over and no hope of getting the deducted amount. I shall never ever use Cleartrip in future.

Date of experience: Nov 21, 2020

BAD EXPERIENCE

BAD EXPERIENCE! I booked for my flight last May 2020 but unfortunately we canceled it because of the Pandemic my cleartrip ID is 200201676816.. Since then we kept on calling for the cleartrip call center to follow up out request but only telling us to wait for 3-7 days. Now it’s almost 7 months of waiting but I did not receive any refund. Today I called one of the agent and informing me they just process it today. Like seriously after calling them several times! I badly need the refund so my flight back in the Philippines..

Date of experience: Nov 13, 2020

Big Liars - CLEARTRIP - More than 100 Days - same story

I am waiting for a refund for more than 120 Days now with no positive response from Cleartrip. Escalated to higher levels, seems like they treat their customers as Poop! COPY PASTE of CLEARTRIP email response. PLEASE READ Full as I've response from the Airlines after the below. "We received your request to know the status of your refund for Trip ID 2002xxxxxxxx(clipped)..In order to initiate the refund process, we had sent a Refund Application to Emirates but unfortunately, it is still pending with the airline for the authorization. Once the refund is processed from the airline, it will be credited to your account in 5 to 7 working days to your original mode of payment."Resonse of the Airline via online CHAT support"00:06:29 Akram : I'm not sure if the agent has requested the refund or not because your tickets are still openWe don't have any pending refund requests from March to August"The airline is saying the truth - Clear trip is lying since long time which I knew from the beginning. Now someone help me to get my hard earned money back!

Date of experience: Nov 07, 2020

Although UAE gov refunded! CLEARTRIP is cheating customers.

My cleartrip ID is 1920030813515. I booked a one month visa through cleartrip which was cancelled due to Covid-19 travel restrictions in UAE. After august Uae gov released the visa which was not even communicated to me so I booked one more visa and utilized it. Later UAE gov has refunded all cancelled visas but for me they are denying to give my money back! Since April am begging them for my money! Am a regular cleartrip customer and even after this issue I am trusting cleartrip! I even asked them for credit or points of the cancelled visa so that I can use it for my next booking. They denied that as well!

Date of experience: Nov 04, 2020

Trip ID 200812528754

I am very disappointed from cleartrip experience. I have contacted many times with their staff for my ticket cancellation and they were very friendly at the beginning. One of your members Raju did the cancellation and reassured me that my tickets were canceled and can be refunded within 5 to 7 days. I did follow up to check my refund status and they send me a quotation from the airline on September 22, with some charges, but I agreed just to get my money back.Even today that I'm writing my review I haven't receive anything and now I'm getting some repeated emails direct from the computer.When I checked with the airline, they told me that the PNR number I have from the agency is fake and doesn't exist with them.Something suspicious is going on here and don't believe any promirse I hear from them anymore.I have requested to contact your manager or supervisor and the staff was very rude, she shouted at me 'not allowed to talk to manager' and she hang up the call.I am repeating this is the worst agency to deal with. Big group of liars.If they read this review I am repeating again I need a call from their manager to solve this issue as it was promised to me on the email I received on September 22.Trip ID is mentioned in the survey title.ThanksArmand Kuke+971561187196

Date of experience: Oct 18, 2020

TRIP ID 200517650096

TRIP ID 200517650096AMOUNT TO BE REFUNDED : AED 4,348Please check this TRIP ID and kindly update the status of the refund.We are following for 3 months already through EMAILS & CALLS but we have not receive any good reply from CLEARTRIP. Please revert ASAP and refund the amount.

Date of experience: Oct 15, 2020

FRAUD COMPANY

Date of experience: Oct 14, 2020

From 175 days they are not refunding my money

My Trip ID: 200303396664 From 175 days they are not refunding my money after I cancelled my ticket. I confirmed from Airline, they said we did not receive any request from ClearTrip for refund. Worst Customer Support ever. I was their regular customer, but will never ever book any ticket on ClearTrip

Date of experience: Sep 27, 2020

Worst Customer support ever!

Date of experience: Sep 17, 2020

Tired of dealing with Cleartrip

Tired of dealing with Cleartrip. I will never again book a ticket on this website.There must be a way to go to consumer court. Please respond if you have any details regarding the same

Date of experience: Sep 07, 2020