Name: cleartrip.ae
Telephone: 000000000
Rating: 1.2

Holbrook R. Guest

Fraudulent company, does not deliver what they charge for

Me and my wife booked a flight with baggage from Abu Dhabi to karachi with 30 kg baggage. When we reached to the airport for checkin, airport staff told us our tickets are without baggage. After a lot discussion here and there and suffering from inconvenience and humiliation we were asked to leave our baggage and travel without baggage. Since flight was overbooked, they did not have space to accommodate our baggage even after payment. We had to leave out things there in Pakistan and move without baggage. I called Etihad airlines and they told me ticket was booked through cleartrip so contact them. Cleartrip took my complaint, I have number for that complaint and I was contacted by an agent. He asked all the details and he said they will confirm this with etihad airlines and get back to me. Next moment, they closed complaint without resolving the complaint. Which kind of customer services we are talking here. We all know that without baggage tickets are cheaper than with baggage, and clearly Cleartrip is being unreasonable or Fraudulent with customers. Apart from main complaint, while booking the ticket as promotion I was supposed to get 120 AED as cleartrip wallet which I never received. Such a shame.

Date of experience: May 17, 2021

Aidan S. Guest

4 years ago

Scam website - DO NOT BUY Flights

Bought tickets with flexible date - they issued me non refundable non flex flight. Call center is a scam in India. Agents intentionally try to drive you nuts. They disconnect phone call after hours of waiting.

Date of experience: Apr 28, 2021

Denzel Clark Guest

5 years ago

This company is scam!

This company is scam!! I booked a flight before Covid and the flight got canceled by the airline. I am still waiting for my refund and got informed that I will get only 10% of the initial ticket price refunded. This is not acceptable! I am even happy to receive a voucher, but not only 10% of the ticket price. I even talked to the airline and they assured that the ticket price will be fully refunded!Also, during the past year, I have probably received 50+ emails telling me someone will contact me to resolve the issue. Nobody calls and if, the customer service is neither helpful nor supportive and makes up stories about the refund - always with the promise someone will call me back within 48h.Trip ID: 200219703732

Date of experience: Apr 11, 2021

Colette Sanders Guest

5 years ago

I had raised a complaint stating refund not getting paid and no response from clear trip after sever

I had raised a complaint stating partial refund I can see again they had replied with wrong refund, your staff had wrongly hold Aed 1000 dhirams I got a reply stating i will get refund of aed 750 why you don't have quality team to review the payment and settlement again I have to call completed and wait for more months to get aed 250 refund. Ridiculous service from clear trip. I haven't received any update on Oman airways refund status every time we call they say we have taken complaint will revert back in 48 to 72 hours never call back nor respond to our complaints. It is really becoming vast service nowadays. We feel we should not get connected to clear trip anymore.I need update on my balance refund and as well as pending ticket refund status and respond to get my money back.If you people trying to cheat you will lose customers and nothing will be retained with you.Trip I'd: 200115694142Complaint no : 12433878Traine your staff to check the actual issue they are just listening and not doing any thing and managers and supervisors never attend are discuss on issue. Overall pathetic experience with clear trip.

Date of experience: Mar 29, 2021

sage7744 Guest

5 years ago

This company is scam

this company is scam. They deduct 90% of the ticket value as cancelation fee. Communication with agents is also a nightmare.Avoid this company at any costs!!!!!

Date of experience: Mar 23, 2021

Jess Wilson Guest

5 years ago

Since one week

Since one week, No update about my refund request. As usual since one year getting system generated reply but No action as of now.Is it useful to write a review here??

Date of experience: Mar 15, 2021

Galton Butler Guest

5 years ago

AVOID CLEARTRIP!!WORST EXPERIENCE EVER!!!

AVOID CLEARTRIP!!! Be cautious enough! THINK BEFORE PURCHASING TICKETS FROM CLEARTRIP or IF YOU WANT STRESS FEEL FREE TO DO SO. Its been 9months still my refund on pending or they seems to be waiting for us to give up and just keep the money for there own!!! WORST CUSTOMER SERVICE!!! KEPT ON RECEIVING COPY PASTE AUTO REPLY MESSAGES THROUGH EMAIL!!!! CLEARTRIP IS A SCAM!!!!

Date of experience: Dec 30, 2020

Maxine Guest

5 years ago

Wrong refund amount - Trip :200209109158

Refunded less, but claiming to have refunded more. They are not even sorting this out even after producing the bank statement proof.Trip :200209109158 Its been 8 months and they are replying with same email claiming to have refunded right money. Whereas i have bank statement proof.