Review Time
Ordered series 5 - 2 seater and couldn't ask for a better sofa. Was shopping around and couldn't find a better value for money with all the features which are amazing, delivery process was organised and have options. Aftersales communication is also appreciated
making sure everything is fine. Highly recommended overall 👍
J.Cancino
Order 7064
I spent over £1000 and have not received any communication from them since. I've attempted to reach out through the email form, WhatsApp, and phone on numerous occasions since December 22nd, but all my efforts have been ignored (I checked their holiday hours, and they claim to be open). I selected that sofa specifically for the promised 14-day express delivery. I will soon be contacting my credit card issuer to initiate a chargeback, as this feels like a scam.
This is my first experience purchasing lounge furniture without trying it out first. Specifically, I was looking for a chair with separate recline and headrest controls. The chair from the company met my needs perfectly and is incredibly comfortable to sit in. The delivery was smooth, with the chair unpacked and set up in the intended location, so I give full credit for the excellent service.
I bought a recliner with speakers and was very pleased with the delivery. Two delivery personnel brought the chair up four floors without any issues! The delivery service was excellent, and the chair itself is truly “GREAT”! It’s the best chair I’ve purchased so far, and I will definitely recommend the company to others and use their services again myself.
Purchased a corner sofa on Wednesday night, and it arrived by Sunday morning with timely updates from the delivery team. The sofa is beautiful and very comfortable, and I appreciate the USB ports for charging. I did encounter a minor issue with the drawers falling off the rails, but after adjusting them to ensure they were properly aligned, that problem seems resolved. Overall, I am a very satisfied customer.
I've had my sofa for two weeks now and I'm still waiting for a replacement because they sent the wrong corner unit. The support team is always helpful on the phone, promising it's being sorted, but then nothing happens. I constantly have to follow up with them—highly disappointing.
The only reason this review isn't 5 stars is due to the transport service that fell short. Their approach was lacking in friendliness and they seemed rushed. One of the team members visibly reacted negatively when informed they needed to carry the item upstairs, which was disappointing given the prior warnings about this. Despite this, the sofa itself is exceptional and of fantastic quality.
The only reason for not giving 5 stars is that the transport service fell short. Their performance was subpar, not very friendly, and they seemed rushed. When one of them realized they had to carry it upstairs to my flat, his expression said it all. They had been warned multiple times before their arrival, which left a sour impression. However, the sofa itself is fantastic and of excellent quality.
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At Tech Sofa, we specialise in crafting high-quality seating solutions, prioritising comfort, convenience, and innovative technology in each product. With over 40 years of experience in sofa-making, we have developed a reputation as one of the UK's leading manufacturers of smart sofas and armchairs. We use only the finest materials, such as 100% premium leather, to ensure durability and luxury.
We offer a variety of smart features integrated into our products, including cooling cupholders, Bluetooth speakers, and power recliners. Our line of electric recliner sofas and electric recliner armchairs combines style with functionality, providing users with customisable comfort options. We continue to innovate, always seeking new ways to enhance the comfort and technology of our products, ensuring that every piece of furniture not only looks elegant but also offers peak relaxation and convenience.See more
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