Review Time
My husband brought his phone for a screen replacement and was promised it would be ready in 20 minutes. When we returned, we were told it was stuck on the logo and nothing else was functioning. It’s important to note that the phone was working well before, needing only a screen fix. I have video evidence of our discussions at pickup. The only solution provided was a 'deep discount' for another device repair. No thanks, you've already caused enough trouble, and I don’t want my devices handled by such individuals. I took the phone to a different repair shop, and a diagnostic test revealed that the technician had damaged the display port on the motherboard. I cannot recommend this place for repairs. They lack accountability for their customer service, and if they damage your device, they simply don’t care.
My husband took his phone for a screen replacement and was told it would be ready in 20 minutes. When we returned, we were informed that the device was stuck on the logo and nothing else was working. It’s crucial to mention that the phone was functioning well before, needing just the screen fix. I have video proof of our conversations during pickup. The only offer made was a 'deep discount' for another device repair. No thanks, you've already caused enough issues, and I don’t want my devices in the hands of such people. I took the phone to another repair shop, and a diagnostic revealed that the technician had damaged the display port on the motherboard. I strongly advise against getting repairs here. They do not uphold their customer service standards, and if they damage your device, they seem indifferent.
The service in Baxley not only fixed my screen but also replaced my battery and charge port at a very reasonable price. They even gifted me a new case and charger. When a misunderstanding arose, Sintia handled it with utmost professionalism and grace, which I truly appreciated. She is a valuable asset to the team and a pleasure to work with. I highly recommend this service!
I visited the store to bring a customer for a phone purchase and was looking for a representative who previously assisted me. I was informed she no longer works there, which saddened me as she was incredibly helpful and patient. She taught me how to use my device and always assisted my friends as well. Although her co-worker did a good job, I miss her friendly support. I am lowering my rating due to this change.
The repair service here is quite disappointing. The customer service was lacking, and they held onto my phone for nearly two weeks, providing false updates at least three times when I called for information. Their advertising promised quick same-day service, which was not delivered. I'm very dissatisfied.
I always pay my bill on time or early, yet my service was cut off because I didn’t specify how to stack my payment. This has happened multiple times. They need to address this issue, as I rely on my phone for emergencies. Of course, this happened on a Sunday when the store was closed. It feels like they enjoy causing issues for customers. I used their chat option for help, and they said they would 'try' to resolve it. I thought it was illegal to cut off service before a bill is due. They seem to target those who can't easily switch providers, which is unacceptable.
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Selectel Wireless is a nationwide no contract cell phone service provider with the best nationwide plans which include affordable cell phones with no contracts.
