Review Time
Union, KY location - I canceled my membership in writing and confirmed the cancellation exactly as instructed. Despite this, my account was not canceled when it should have been, I was charged for an additional month, and my initial payment was never refunded—despite written communication indicating confirmation was required to process cancellation and refund.The extra monthly charge was eventually reversed, but it should not have occurred at all. I am also aware of other members who canceled during the same period and received refunds, making this experience feel inconsistent and unfair.I recommend keeping all communication in writing and reviewing cancellation terms very carefully before signing up.
Portsmouth NH location. Went for a free trial. My husband was going to be 4 minutes late and i was told he would not be allowed in. Then 2 minutes later they DID let another woman come in for the trial. there was a difference of TWO minutes. NOT acceptable.went back another time and we both decided to start Dec 1. On NOVEMBER 30 i called to tell them that we decided not to join. I was told that the charge was already put through and there was no way of getting my money back.ABSOLUTELY OUTRAGED at lack of customer service. They had no right to put a charge through in November when we specifically said not to charge anything until December.
I finally decided to take pilates last year and I do not regret my decision! From the free intro class to purchasing the 4 pack membership, the 3 different locates I've taken classes have been great. Each offered their own vibe and the instructors have been pleasant, encouraging and very supportive.
Wouldn't recommend at all. The told me it was a 3 month contract and are now harassing me, calling me and emailing me to collect for a month I paid for and didnt attend and are trying to charge me month to month but never told me when I signed up. I also did a written cancelation but as they required but now saying its not in affect until I pay for an addition month I didnt go. They are very money hungry and I wouldnt bother to go there again.
A Club Pilates was opening up in my area and they pre-sold 3 mos discounted memberships (of course the price would go up after 3 mos which isn't the best). Anyway, I figured that I would try for 3 mos. There ended up being months long delays to open (still not open 30 days after intial opening date and looks like it will still be a couple of more months). They promised us a free online membership for xplus during this waiting period, but after two weeks of back and forth, still can't get that online membership activated. Finally, I just cancelled the whole thing and asked for 1 mos early payment that I made to be refunded. I am sure that will be a hassle too.
I attend the Vinings location. Firstly, the booking system is completely deranged. I'm always on a wait list and sometimes they clear me less than 12 hours in advance but I have to give a 12 hour notice to cancel. Completely backwards. Now I've been scammed on my contract. They had an offer for $50 off but didn't disclose that it was only for a month. They charged the wrong bank account and caused me to be overdrawn. I was injured for awhile and they forced me to pay $25 a month to put it on hold??? I even had a doctors note!
I've been going to Club Pilates for a couple years now. I have gotten to know the instructors, the classes are AMAZING, I love the clientele and while there are a lot of waitlists, it's true... DO NOT BE AFRAID OF A WAITLIST! People sign up and cancel, and policy is you have to cancel within 12 hours of your class to avoid charges. I am almost always admitted in when waitlisted. (almost)I remember my very first class with Mel, and the entire class rallied around me having a great experience! I paid out of pocket for it and had no membership, and waited 3 weeks to attend. When people found out I was new, they embraced me. That is the day I was told, do not be afraid of a waitlist. Mel was by my side with all moves, encouraging me, making me feel like I was family from day one! And the other people in the class were asking me how I enjoyed my first class, encouraging me to sign up. It was like walking into a room where you know nobody but everybody knows you and makes you feel like you've known them for years. Please do not get me wrong, every day is not like that. But from day 1 until now, I have had nothing but the most respectful and uplifting experience. I'm an introvert and this takes me out of my shell. It's what I never knew I needed and I feel blessed that I found it. I just recently, because of my GREAT experience at Club Pilates, started pursuing my own Pilates instructor credentials. Unfortunately, CP was not offering classes during this time of my career transition, so I shopped around and found another studio (which I won't name) to take classes. And while I really like this other studio, the instructors are PHEONOMENAL and the other classmates in my training class are amazing!!! It's still not home, though I am still getting to know a new studio. I "paused" my CP membership and it's been 2 months now. I decided to cancel it because it seems to make sense with my new path, but I have to renew for 1 month and then cancel because you can't cancel from a pause. I went back this week after being gone for 2 months... it was like returning home! I can't get enough! I'm getting into every class I can get into that doesn't imbalance my training schedule (and yes, I'm now double dipping, taking classes at 2 studios. Hey... when you have a dream you figure out how to live it out!) I don't want to leave them! They are THE REAL DEAL. I'm sorry for anyone who may have had a bad experience in other states, but if you live in the MN area, I implore you to please give them a shot. You will not be sorry. I can't speak for other states, but they are my "HOME". When I start instructing, I want to instruct for them. They are the reason I fell in love with Pilates and the reason I want to become an instructor. I am uplifted with every class! I'm challenged! And I'm rewarded! I assure you, by 2026, you will see me instructing within the Club Pilates Franchise!
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Club Pilates studios offer low-impact, full-body workouts with a variety of classes that challenge your mind as well as your body.
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