Review Time
This company needs to get some updated procedures. If they lose the piece of paper where you sign off that you are closing your account and no longer want them to charge your credit card, you're on the hook. They will keep charging. They lost the paper, but I was on the hook for the money. They asked me for a picture of the paper they filed (and lost). Ridiculous. They cannot own that their procedures are outdates (who uses paper anymore??). Careful or you will end up paying lots for nothing.
I signed up for Club Pilates last year in Oct and my contract was for 3 months at 169.00 a month for unlimited. I chose unlimited because of my work schedule. After the first visit for the "trial" I thought it would work out for me. I wasn't impressed with the impersonal experience, but I was willing to give it a try. I then went online to schedule the classes for Level 1 and all of the classes were full for the times that I could attend. When that happens then there's a "waiting list". I can't do that. I have to have a set schedule for myself, OR go when I can go like a regular gym where it's open for customers. I finally lost heart and decided to quit and go to a place where I didn't have to schedule or be on a waiting list. I called Club Pilates after I had problems scheduling and they had me come down and sign a form in ink to quit the club, which it would cost me NOT ONLY 100.00 but also the fee until December! Okay, fine, I went with the losses. Well, they debited my bank account 358.00 this month! 02/01/25 169.00 02/01/25 20.00 and then on 02/22/25 they took another 169.00!! After I discovered the debits called and left a voicemail. It's Monday and I did not hear back. I called again and got someone on the phone. She said she did not see my form I signed in Sept of last year and she would talk to the GM "when she got into the office." This is UNACCEPTABLE. I went online and found hundreds of complaints about their shady debiting practices and how they bilk their customers for extra funds. I'm now calling my bank. I'm disgusted at this company. I do not recommend this company and if you DO decide to join, use a debit card you can transfer funds to and then LOCK THE CARD, because they might come after your money no matter what.
Well I was a fool for not reading these before signing up! This may be a great way to work out BUT only if you have the cash for unlimited. Depending on where you live this could be 219. A month or like where I live 289. A month. I signed up for an 8 pack which is a mere 229 a month (right?) well almost every class is waitlisted the only reason there are some open is this is a new studio BUT that also means it’s 90 percent level 1 classes. Not even a bit sore or challenged. I can only sign up for my eight “credits” the month OF. Not working for my busy work schedule. Their way around this is to have you do unlimited and you can book out further. Well sorry that’s crazy. So if you are independently wealthy and don’t mind the up charge do it. As an update I’ve sent several emails and no response. For my second month I was able to jam in 7 classes at the END OF THE MONTH. And I’m waitlisted for one which I’ll never get off. Sadly Many of these are level one classes I might as well stretch.
DO NOT JOIN THIS AWFUL BUSINESS. I joined the brand new club in Vinings area of Atlanta, GA. The club was opening the beginning of February and I paid to have the 3 month unlimited at a reduced rate on January 20th 2025 of $183 per month. On the 4th of Feb, I went to go online to book a few classes and EVERY SINGLE CLASS was "get on waiting list" except one until March 5th. And there were several people on those. I have called and emailed to cancel and get a refund for 2 days with NO response. I am now making a claim with my bank. This is an OUTRAGEOUS AND FRAUDULENT scheme to take peoples money. My daughter in LA as well as several friends tell me theirs are not like that at all. They can go on and book same week all the time.
I love Club Pilates. This is the first time I have stuck with any exercise program. This is due to the awesome instructors. The instructors are all very knowledgeable and very helpful. I recommend club Pilates Moon to anyone who is interested in Pilates.
CP is owned by xponential fitness, the largest fitness company funded by likes of blackrock & vangaurd. ITS A SCAM. Overpriced general fitness sold to you as "Pilates" It most certainly is not. Mandatory planks, bridges, and other fictitious pilates exercises. The lead instructors either have NO pilates or fitness industry experience, or they ONLY have a year or so exclusively with CP. They don't know the first thing about the Pilates method or the exercises, since they are not taught , nor are the majority of Pilates exercises even ALLOWED at CP.
Club Pilates was convenient location for us. The exercise, what me and my husband needed, even though I can not compare with other Pilates businesses, we were happy to use this one... as exercise point. However booking, billing is horrible. It would be more useful for people who has more time, may not work as we do, go only as one person like trying to book for 2 person to go together. Maybe. So we could go twice a week with our life schedule. We got membership 8 class a month. Charged. Can not book class on evening hours, after work or weekends. Already fully booked. Waiting list does not work if you trying to work it out with 2 person for same class. Already lost that battle and money trying. So, what ever you can not book, lost. Tried to work it out paying 2 months ahead. The branch manager does manually. Worked better, I can book little future of time that there is availability. I make sure I have 8 classes a month. 15 active book, stops you. Understandable. Then, no 15 active booking in our schedule, charged already, but no credit in our account. Because they charge, but also need to made it available to book. So no use. Manual job for manager if s/he is willing to make it work. Then my husband only cancelled one for himself that I used, suddenly he has 6 credits I have none while there is unused charge of $179, not made available. Can not book. I know it creates complication. Branch manager suggestion, go unlimited! Or use waitlist. Too much of work to work it out. So they want us to pay extra that we know we will not be able to use. They make you use 8 class for the month you paid. Can not book. Bum , gone, wasted. Let's see how we are going to work last $179 charge that we did not, could not use yet before cancelling entire membership!
Club Pilates is way overpopulated. I've gone a month not able to book a class. I was placed on a wait list and never got in. I've been a member since 2016. They want you to cancel within 12 hrs if you are booked. However, they will book you in 4 hours before a class starts and if you can't make it or miss checking your email, they charge you for a fail to cancel. If you don't call to cancel you are charged a $30. If you do call, they charge you 15$. This is a total scam. Their software is set up to auto book and auto charge so they claim they can't make any changes. If you are young and healthy. The classes are pretty much a joke. Any 60 yr old can do these classes.
I signed up for a monthly membership at Club Pilates. I took one paid class immediately following a complimentary intro class.I went to sign up for classes the following week and could not get into a single class. I was waitlisted for all the times I could go. By Sunday night I was still waitlisted #7 for the following day, so no guarantee I could get in, which doesn’t work for me or my schedule (especially at the high cost they charge).I decided the studio was not for me after reviewing the class times closer and being waitlisted for multiple classes. I was getting anxious and frustrated by the experience.I asked the studio to cancel. I knew upon signing I was entering into a 3 month contract (big mistake). They said I could cancel for a $100 fee (ridiculous after taking one single class). After much discussion, I asked them to waive the cancellation fee, which they did. But they said they would not return my first month’s payment of $175.I reminded them I only took ONE paid class. They refused. Now, I admit I am at fault by signing a damn contract. But businesses need to adapt to people's needs too. It’s not the right studio for me (especially given their response), and I can’t believe they think it’s acceptable to keep $175 for ONE class. That's terrible business behavior.I have heard from other people they have trouble getting into classes too (feels like they sell more memberships than they have space for). And then they refuse to refund you. Be very careful with this business.
If I could give this place a zero, I would. I signed up for the unlimited class membership @ $206 per month. What they don't tell you is that each time you book a class and then have to cancel, they charge you $20, even though you pay for unlimited classes. I even cancelled through the app to allow someone else to have my spot, and they still charged me the same amount that they charge for those who just don't show up, which I think is very poor service. Due to a medical issue that prevents me from exercising some days, I ended up paying between $230 and $260 a month after all was said and done. Then I found out that I could get personal training twice a week with a certified trainer and nutritionist through a local gym for the same price! So, I called to cancel Club Pilates, only to be told that I had to physically go in to sign papers. When I arrived on a Monday afternoon during hours of operation, I was locked out, and nobody answered my knocks or phone calls, so I sent an email explaining that I was there and requesting cancellation in writing. They responded a few days later and said that was not acceptable and that I needed to go back. Their excuse was that someone was sick that day so they couldn't open. I'm not sure that I should be inconvenienced due to their mismanagement, but that's what they said. I asked for the owner's contact information and was denied. I was told that the owner would reach out to me, instead, but that never happened (no surprise there). On top of that, they said they will charge me for one more month once I cancel so that "I can still access the gym as often as I'd like!" I told them I was not interested in another month's access. But apparently, that's hidden in the small print of the contract. This place is not out to improve the lives of their customers. They are out for themselves and your money, and they will screw you out of money anyway they can. DO NOT SIGN. There are much better gym options.
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Club Pilates studios offer low-impact, full-body workouts with a variety of classes that challenge your mind as well as your body.
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